- Ensures that all functions/duties of assigned areas are consistently performed to or above Marietta Eye Clinic standards
- Administers comprehensive clinical education and development program - including technical skills, ophthalmic/medical knowledge and EHR protocols
- Provides individual and group instruction to new ophthalmic assistants, scribes and diagnostic technicians
- Works with existing clinical staff members to develop additional clinical skills required understand and perform on all diagnostic equipment.
- Ensures policies, procedures and protocols are understood by clinical services staff
- Evaluates clinical services staff skill levels through objective and subjective means
- Coordinates and participates with in-house continuing education programs for clinical services staff, and non-clinical staff when applicable and under the direction of Sr. Director, Patient & Team Operations and/or Sr. Manager, Clinical Services
- Continuously reviews the effectiveness of the educational program and suggests or proposes changes as appropriate
- Conducts productivity proficiency audits of current staff, as directed, via appropriate data gathering measures, such as time studies with EMR system, Sr. Manager, Clinical Services
- Manage relationships and onsite involvement/presence of external vendors, including but not limited to pharmaceutical and clinical equipment representatives
- Assist in and/or are responsible for mentoring, training, and assigned team members whose performance is below clinic standards and expectations.
- Assist with coordination of physicians/optometrists' workflow, as directed, and work collaboratively with the other Team Leads & Clinical Managers to coordinate staff resources based on skills, experience, and availability
- Ability to train on all ophthalmic equipment utilized by Marietta Eye Clinic
- Contribute to and/or perform clinical skills evaluations, coordinating with other members of Clinical Services management team.
- Responsible for supporting and assisting with assigned tasks/projects, including but not limited to: autoclave training and onboarding for new diagnostic technicians.
- Assigned ad hoc projects and/or tasks
- Exceptional human relations skills
- Strong clinical teaching and training skills
- Ability to work with interruptions and to manage multiple priorities
- Maintaining patient confidentiality
- Advanced customer service skills and problem-solving skills
- Detail oriented Ability to effectively function as part of a work team
- Must demonstrate a positive work attitude
- Speaks, understands, and writes fluent English
- Writes legibly
- Must be proactive and able to independently problem solve
- Must have excellent leadership skills and the ability to motivate others
- HS Diploma/ GED
- 1-2 years experience required
- Proficiency in Microsoft Office 365, particularly Word, Excel, SharePoint, and Outlook
- Proficiency in the utilization of ophthalmic technology and equipment
- Proficiency in the utilization of standard office technology and equipment, such as photocopiers
- Experience with EMR/EHR systems, preferably NextGen and Modernizing Medicine (EMA)
- Must be in good mental and physical condition to withstand routine medium to high levels of stress and demands of a mentally and physically active position.
- Manual dexterity, good eye-hand coordination, adequate vision and hearing needed in daily work.
- Must be able to lift, push, or pull up to 50 pounds
- Standing 90% of the time.
- Walking 40% of the time.
- Bending and stretching 20%
- Minimal environmental hazards.
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Description
Essential Job Functions (within realm of assigned area(s) or function(s))
Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
Physical Requirements: