Sr. IT Support Specialist - East Hartford, United States - PRI Technology

Description

Role: Senior Information Technology Support Specialist

Fully ONSITE in East Hartford, CT, must be local.

Long-term Contract

6-10+ years of IT Support experience is needed, experience in White glove support is preferred.

Responsibilities:

• Excellent analytical, communication and customer service skills required.
• Providing client facing onsite deskside support, in-call phone/live chat diagnostics and troubleshooting and accurately documenting all incidents & problems issues.
• Initiate IT service management workflow process ensuring tasks are assigned to the appropriate areas.
• General knowledge of computer hardware and software including basic knowledge of Microsoft applications,
• Support Windows 10, 11 in a Domain Environment, Office 365, Active Directory, Azure Active Directory, Intune, Two Factor Authentication, VPN, and Microsoft Teams.
• Mobile device management experience, IOS, Android
• Ensures customer satisfaction throughout the service delivery transaction.
• Provides software, hardware installation and support for desktops and laptops.
• On-site field desktop support to customers
• Installs, maintains, troubleshoots and repairs PCs, associated software, network peripherals.
• Provide support for Engineering and other non-third party supported software including installation, licensing and in depth troubleshooting.
• Support lab devices which may have older operating systems and are not supported by third party vendors.
• Performs new hire onboarding activities (Login assistance, software installation etc.)
• Proficient with PC hardware repair and can troubleshoot/resolve Microsoft Office software and latest Windows operating system issues Windows 10, Windows 11.
• Work with and support IT team on local and enterprise initiatives
• Computer building background experience preferred. A+ certification, Specific Manufacturers certifications and/or training as required. i.e. Dell, Microsoft, COMPTIA, and Network Plus.

Qualifications:

• High school diploma or G.E.D., Bachelors is preferred
• Six or more years of field support experience
• Excellent communication skills
• Experience working with hardware, software and peripherals.
• Experience working with customer technology and support requirements
• Good interpersonal skills to resolve field support problems
• Strong analytical and attention to details
• Good time management and organizational skills
• Ability to resolve complex hardware/software and equipment problems
• Ability to provide guidance to other field engineers
• Experience with AV/ teleconferencing equipment.
• A+, Dell, Microsoft, Apple and other related certifications are a plus.