Office Administrative Manager - Texarkana

Job summary

Generator Supercenter is seeking a highly organized and detail-oriented Office Administrative Manager to oversee daily operations and ensure efficient scheduling, service coordination, and project management.

Responsibilities

• Scheduling & Coordination:
• Schedule service visits using route optimization tools to maximize efficiency.
• Assign and dispatch electricians for residential service calls and generator repairs.
• Schedule the installation of generators, start to finish.
• Pull permits & schedule inspections as needed.
• Manage communications between other stores for assistance.
• Customer Service & Billing:
• Answer inbound calls and assist customers with inquiries.
• Managing & collecting on open invoices.
• Set up and manage automatic billing cycles for service contract customers.
• Handle customer escalations and provide effective resolutions.

Qualifications

• Previous experience in office administration, scheduling, or service coordination preferred.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• Experience handling customer escalations professionally.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in scheduling software and route optimization tools is a plus.
• Knowledge of generator installation and service processes is preferred.

Job description