- Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property
- Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property
- Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking
- Verify guest's method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures
- Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily
- Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms; coordinates guestroom maintenance requests with the engineering and maintenance departments
- Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property
- Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property
- Perform other tasks as necessary or required to meet or exceed guest satisfaction
- Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
- Engage guests in conversation and recognition of their choice with us - be consistent; resolve any guest issues immediately and to the best of your ability
- Promote the property by demonstrating a top-notch attitude toward our guests which includes anticipating the guests needs and be proactive
- Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments
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Front Desk Agent - Phenix City, United States - Holiday Inn Express Phenix City - RAM Hotels
3 weeks ago
Description
Who Are We?RAM Hotels - a dynamic, thriving,innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly andsteadfastly taken our place as a leader in the hospitality industry ofcorporate America; while serving some of the most well-known midscale hotelbrands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands whilecontinuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more thansimply switch companies to advance your career, you become part of the RAMHotels family
POSITION: Front Desk Clerk
JOB SUMMARY
Are youfriendly and enjoy "rolling out the red carpet€ to guests? Do you enjoy creating stellar guestexperiences? Being a Guest Services Agent with us may be the jobfor you Guest Services Agents ensures appropriatechecking-in and checking-out of our guests while providing excellent customerservice to our guests in a professional and courteous manner. Guest Services Agents will accommodate ourguests to ensure their visit with us is not just a "stay€ but an awesomeexperience Guest Services Agents willalso assist with questions or concerns and will provide the best resolution forour guests. Think you€'ve got what ittakes?
JOBRESPONSIBILITIES
•High-school graduate or equivalent andone year of work-related experience (Customer Service, Hotel Industry, Management,Restaurant Administration, Human Resources, Legal, Educational, Training &Development, Financial strongly preferred)
•Proficient in MS Word, Excel,PowerPoint
•Data Entry, Database Managementexperience
•Telephone Etiquette experience
INDUSTRYEXPERIENCE
•Understanding of the hospitalityindustry (preferred)
•Previous experience in the hospitalityindustry (preferred)
•Previous experience as a GuestServices Agent
•Bilingual communication skills(preferred)
REQUIRED SKILLS
•Must have experience with front officeequipment
•Must be flexible to work variedschedules including day, night and overnight shifts.
•Excellent written and oral communicationskills
•Excellent organization skills
•Must have an understanding and abilityto perform repetitive tasks
•Must have the physical ability towalk, sit, and stand during scheduled shift
•Must be able to lift up to 40 lbs.
ESSENTIAL SKILLS
RAMHotels hires the best people, we work extremely hard to provide benefits thatmake work-life balance that much more enjoyable. As a leader in the hospitality industry; wepromote advancement opportunities, we offer our eligible employees comprehensivehealth benefit packages for you and your family, vacation time, quarterlybonuses, and other additional perks being an employee of RAM Hotels.
RAM Hotels is an Equal Opportunity/Affirmation Actionemployer. All qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, national origin, disability, or protected veteran status.
