Digital Solutions Manager - Chicago, United States - Hearst Magazines Division

Description

Job Description

Why iCrossing

For over 20 years, iCrossing has been partnering with the world's largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user experience across digital and physical channels powered by data and intelligent creative.

We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form iCrossing community. What we do starts with our people.

We are part of the Hearst Corporation, the world's leading media, entertainment, and content company, which gives us access to the most valuable data and insights, talent and audiences.

About this job

iCrossing is looking for a Digital Solutions Manager to join the Digital Solutions business unit at iCrossing. You'll be a part of an integrated cross functional team driving client outcomes. Our digital solutions will pragmatically utilize iX strengths in all of our competencies from strategy to technical delivery and everything in between. You will have a key leadership position in clarifying the client needs and alignment. You will also be embedded with Agile delivery teams to document, guide, and communicate the overall solution.

What you'll do

• Define and document digital transformation journeys including mapping to pragmatic executable, technical requirements
• Perform maturity assessments and develop strategic roadmaps to help clients establish and achieve their digital objectives.
• Bridge key stakeholders to enable experience capabilities - work with digital, integration, and data technologies to design and implement new customer experience strategies and innovative solutions.
• Find and amplify the voices of the customer, employee, and partner to guide innovative, pragmatic digital solutions
• Be a key leader in digital technology and strategy engagements - build the client relationship, map key technical inputs, project delivery, and overall program success
• Shape the experience-led growth agenda - use human and market insights to frame future growth opportunities, and help clients to innovate new products, services and business models.

Who you are

• 5-7 years working with business and technical teams in the digital domain
• Excellent communication skills, detail-oriented, and the ability to interact with different levels of end users, business leaders, and technical resources
• Experience with digital tools, such as marketing automation, email tooling or web analytics, ideally with Adobe, Acquia, and Contentful
• Demonstrated technical mastery, analytical and excellent problem-solving skills
• Expert in data-driven decision making, eager to learn, creative thinker, entrepreneurial mindset
• Ability to work both independently and as a member of a cross-functional team with elevated sense of ownership
• Demonstrated awareness of change management and influence mapping to support digital initiatives
• Direct management and leadership experience of digital solutions teams

Our Mission & Values

The iCrossing mission is to Transform Experiences. The "we" is implied, but never taken for granted. This mission impacts the way we work, the way we think, the way we treat one another, and the way we evolve into what we want to be. We operate as a community of humans, and we can adapt and evolve because we are guided by values not rules. Our core values map back to our vision.

Be Kind: lead with compassion. What you truly know about someone's life is very little.
Lead with Candor: know the line. Is what you say true, good, and useful?
We Before Me: lead for others. The sum is always going to be greater than the parts.

We evolve clients for a human-centric future - creating a better world for everyone.

Benefits

iCrossing offers a range of employee benefits including generous PTO, 11 paid holidays, 401k + company match, full medical/dental/vision coverage, FSA & HSA options, family leave, commuter benefits, and more.