- Schedule and coordinate service calls to Field Service Technicians and/or route calls to the appropriate personnel.
- Process, maintain and modify service contracts.
- Invoicing of Print Management Agreements & Service Agreements.
- Maintain on-going communications with current clients in an appropriate and timely manner.
- Maintain data integrity in our E-Automate service system by completing work within the proper timeframe.
- Follow-up with the customer on service calls when complete by providing prompt guidance.
- Responsible for communication on all open and pending service calls to customer.
- Process defective parts repair claims when necessary.
- Responsible for supplies replenishment orders for our print management contracts.
- Verify and maintain customer contact and database information.
- Ability to work independently and effectively within a team-oriented environment.
- Excellent communication skills (verbal and written), including email and phone communication.
- A great attitude, excellent organizational skills and time/task management skills to prioritize and make decisions.
- Confidence in providing work direction to field personnel and improving performance outcomes.
- At least 2-3 years of related experience and/or training in billing, customer service, dispatching or equivalent combination of education and experience.
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Billing & Service Coordinator - Chicago - RCM Technology Group

Description
Job Description
We are seeking a skilled Billing & Service Coordinator to join our team at RCM Technology Group. With over 43 years of experience in the Print and Copy industry, we have established ourselves as a leading provider of technology and repair services. Our company is committed to growth, and we are looking for enthusiastic team members to help us achieve this goal.
Responsibilities:
For this role, experience with E-Automate, OMD, ACT and Microsoft Office software is a plus.
Qualifications:
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Service Coordinator
Middleground It- Chicago
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Services Coordinator
Full time Chicago State University- Chicago
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Service Coordinator
CJE SeniorLife- Chicago
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Service Coordinator
Advantage Home Care- Chicago
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Service Coordinator
Youth Outreach Service- Chicago
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Service Coordinator
Full time Toyota of Western- Chicago
-
HVAC Service Coordinator
GPAC- Chicago
-
Social Services Coordinator
Balmoral Nursing Home- Chicago
-
Client Service Coordinator
Full time Banfield Pet Hospital- Chicago
-
Crisis Services Coordinator
Full time Apna Ghar Inc- Chicago
-
Field Service Coordinator
Full time ONETRACK- Chicago
-
Customer Service Coordinator
Full time Northwestern Memorial Healthcare- Chicago
-
Patient Services Coordinator
US Fertility- Chicago
-
Resident Services Coordinator
Lincoln Property Company- Chicago
-
Patient Services Coordinator
Full time Fertility Centers of Illinois, LLC- Chicago
-
Workplace Services Coordinator
Swoon- Chicago
-
Resident Services Coordinator
Hines- Chicago
-
Tenant Services Coordinator
Lincoln Property Company- Chicago
-
Resident Services Coordinator
Hines- Chicago
-
Resident Service Coordinator
HHDC- Chicago