Billing & Service Coordinator - Chicago - RCM Technology Group

    RCM Technology Group
    RCM Technology Group Chicago

    4 days ago

    Default job background
    Full time
    Description

    Job Description

    We are seeking a skilled Billing & Service Coordinator to join our team at RCM Technology Group. With over 43 years of experience in the Print and Copy industry, we have established ourselves as a leading provider of technology and repair services. Our company is committed to growth, and we are looking for enthusiastic team members to help us achieve this goal.

    Responsibilities:

    • Schedule and coordinate service calls to Field Service Technicians and/or route calls to the appropriate personnel.
    • Process, maintain and modify service contracts.
    • Invoicing of Print Management Agreements & Service Agreements.
    • Maintain on-going communications with current clients in an appropriate and timely manner.
    • Maintain data integrity in our E-Automate service system by completing work within the proper timeframe.
    • Follow-up with the customer on service calls when complete by providing prompt guidance.
    • Responsible for communication on all open and pending service calls to customer.
    • Process defective parts repair claims when necessary.
    • Responsible for supplies replenishment orders for our print management contracts.
    • Verify and maintain customer contact and database information.

    For this role, experience with E-Automate, OMD, ACT and Microsoft Office software is a plus.

    Qualifications:

    • Ability to work independently and effectively within a team-oriented environment.
    • Excellent communication skills (verbal and written), including email and phone communication.
    • A great attitude, excellent organizational skills and time/task management skills to prioritize and make decisions.
    • Confidence in providing work direction to field personnel and improving performance outcomes.
    • At least 2-3 years of related experience and/or training in billing, customer service, dispatching or equivalent combination of education and experience.


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