Call Center Manager - Jefferson City

Only for registered members Jefferson City, United States

1 day ago

Default job background
$70,250 - $90,500 (USD)

Job summary

The Call Center Manager will be responsible for overseeing daily operations and ensuring that project Service Level Agreements (SLAs) are consistently met.
Oversee the daily operations of a call center team to ensure performance metrics are met.
Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
  • Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
  • Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
  • Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.

Lorem ipsum dolor sit amet
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.

Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.

Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Get full access

Access all high-level positions and get the job of your dreams.



Similar jobs

  • Work in company

    Call Center Manager

    Only for registered members

    The Call Center Manager will be responsible for overseeing daily operations and ensuring that project Service Level Agreements (SLAs) are consistently met. The project will involve managing a multichannel, multiprogram contact center that supports multiple clients throughout the ...

    Jefferson City $70,250 - $90,500 (USD)

    1 month ago

  • Work in company

    Auto Care Center Service Manager

    Only for registered members

    The Auto Care Center roles focus on the needs of our customers who entrust us with the care of their vehicles as they shop for merchandise and services offered at Walmart. · The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, busi ...

    Jefferson City $20 - $33 (USD)

    1 month ago

  • Work in company

    Call Center Manager

    Only for registered members

    This position involves overseeing daily operations at a multichannel contact center that supports multiple clients throughout Missouri. The ideal candidate will have experience managing large-scale call centers and teams. · * Oversee daily operations* Ensure SLAs are met* Manage ...

    Jefferson City, MO

    1 month ago

  • Work in company

    Center Store Manager

    Only for registered members

    As a Center Store Manager you'll be a hands-on leader responsible for driving operational excellence and team engagement within the center store. · ...

    Columbia $18 - $20.10 (USD)

    5 days ago

  • Work in company

    Center Store Manager

    Only for registered members

    As a Center Store Manager you'll be a hands-on leader responsible for driving operational excellence and team engagement within the center store. · ...

    Columbia, MO

    4 days ago

  • Work in company

    Center Store Manager

    Only for registered members

    As a Center Store Manager, you'll be a hands-on leader responsible for driving operational excellence and team engagement within the center store. · ...

    Columbia, MO

    4 days ago

  • Work in company

    Director of Clinical Operations

    Only for registered members

    The Director of Clinical Operations for the Ambulatory Surgery Center is responsible for overseeing all operations and staff within the center with a focus on process improvement personnel management cost containment and revenue enhancement. · In collaboration with the COO develo ...

    Jefferson City $120,000 - $135,000 (USD)

    1 day ago

  • Work in company

    Juvenile Detention Director

    Only for registered members

    This job is not part of the Merit System and provides strategic leadership and operational oversight of Jefferson County's Youth Detention Facility. · Manage daily operations · Safeguard youth, staff, and visitors · ...

    Jefferson County $159,000 - $199,000 (USD) Full time

    2 weeks ago

  • Work in company

    Hospital Liaison

    Only for registered members

    Responsible for building referral source relationships in a variety of settings, such as hospitals, clinics, and senior-service related organization within the community. · To build and grow census and quality mix by developing the market, working with acute care and other referr ...

    Jefferson City

    1 month ago

  • Work in company

    Board Certified Behavior Analyst

    Only for registered members

    We are seeking a dedicated and experienced Board Certified Behavior Analyst for a full-time on-site position located in Jefferson City, Missouri. · conducting behavioral assessments,developing individualized treatment plans,supervising implementation of behavior intervention stra ...

    Jefferson City

    2 weeks ago

  • Work in company

    Mental Health Therapist

    SonderMind Careers

    Join Our Network · SonderMind is a leading mental health care platform that empowers licensed therapists to deliver exceptional care with AI-powered tools. · Key Benefits · Flexibility: Enjoy flexible scheduling and manage your own practice. · ...

    Jefferson

    3 days ago

  • Work in company

    Math Tutoring Center Project Specialist

    Only for registered members

    The Math Center Project Specialist will assist students in mathematics or math-related courses and Mathematics Department faculty members. · Manage and oversee all aspects of day-to-day operations in the center. · Screen, hire, train, and schedule employees to effectively provide ...

    Jefferson City

    1 month ago

  • Work in company

    Associate/Social Services Specialist

    Only for registered members

    The Department of Social Services partners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives.Are you passionate about helping people? Do you love working with ...

    Jefferson City

    6 days ago

  • Work in company

    Re-Entry Connect Specialist

    Only for registered members

    The State of Missouri offers a unique opportunity to join its Department committed to teamwork and collaboration. · You will help develop the workforce of the future by creating awareness of employment and training opportunities for justice-involved individuals. · This role requi ...

    Jefferson City

    1 week ago

  • Work in company

    Paramedic

    Only for registered members

    We're building a better way to donate plasma — one that's fast, friendly, · and powered by smart technology - our donor app makes booking · and earning easy for donors, · We've grown from 2 to 30+ locations in under · 3 years · Fully cross trained in all center functions includi ...

    Jefferson City

    1 month ago

  • Work in company

    Advanced Emergency Management Officer-Preparedness Planner

    Only for registered members

    The Missouri State Emergency Management Agency has responsibility for coordinating disaster response and recovery operations across Missouri – responding to everything from tornadoes and flooding to ice storms to the coronavirus pandemic. · This position provides senior-level pla ...

    Jefferson City

    6 hours ago

  • Work in company

    Associate/Social Services Specialist

    Only for registered members

    The Department of Social Services partners with families and communities to protect children, · rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, · healthy and productive lives. · This team works towards making a difference by providing f ...

    Jefferson City

    1 week ago

  • Work in company

    Senior Program Director

    Only for registered members

    We are currently hiring an onsite Senior Program Director in Jefferson City, MO to lead a large-scale state Health & Human Services contact center. · ...

    Jefferson City $180,000 - $190,000 (USD)

    1 month ago

  • Work in company

    Senior Program Director

    Only for registered members

    Maximus is currently hiring an onsite Senior Program Director in Jefferson City to lead a large-scale state Health & Human Services contact center. · ...

    Jefferson City $180,000 - $190,000 (USD)

    1 month ago

  • Work in company

    Emergency Medical Technician

    Only for registered members

    We're building a better way to donate plasma — one that's fast, friendly, and powered by smart technology. We've grown from 2 to 30+ locations in under 3 years. · Monitor donor eligibility and safety; perform health screenings and physical exams. · Respond to donor reactions and ...

    Jefferson City

    1 month ago