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Longmont

    Senior Shift Lead - Longmont, United States - Schwazze

    Schwazze
    Schwazze Longmont, United States

    2 weeks ago

    Default job background
    full
    Description

    Who We Are: Schwazze (OTCQX:SHWZ | NEO:SHWZ) is building a premier, vertically integrated regional cannabis company with assets in Colorado and New Mexico. The parent company of a portfolio of leading cannabis businesses and brands spanning seed to sale, Schwazze is committed to unlocking the full potential of the cannabis plant to improve the human condition. Schwazze is anchored by a high-performance culture that combines customer-centric thinking and data science to test, measure, and drive decisions and outcomes. Schwazze is passionate about making a difference in our communities, promoting diversity and inclusion, and doing our part to incorporate climate-conscious best practices.

    For more information, please visit our website:

    Job Title: Senior Shift Lead - Star Buds

    Pay Range: $ per hour (Tip eligible)

    Type: Non-Exempt, Hourly

    Location: Star Buds | Niwot, CO

    Position Objective

    The Senior Shift Lead plays a pivotal role in supporting the daily operations of the store and serves as a key partner to the Store Director in running the store effectively. They are responsible for ensuring a positive guest experience, managing store operations, and supporting compliance efforts in a heavily regulated industry. This role requires strong leadership, customer service skills, and a commitment to compliance.

    Major Functions

    Guest Experience (40%)

    • Support in monitoring and analyzing the customer service provided by team members, offering real-time feedback and personalized coaching to ensure the highest level of service.
    • Greet guests with a warm and professional demeanor, actively engage with their needs, and provide expert product knowledge.
    • Proactively identify and resolve guest complaints, ensuring their concerns are addressed promptly, enhancing their overall satisfaction.
    • Champion the company's distinctive service traits, instilling them within the team, and setting an example with excellent interpersonal habits.
    • Create and maintain a welcoming store environment that aligns with the company's visual merchandising standards and cleanliness policies.

    Operations (30%)

    • Support in the day-to-day operation of the store, effectively managing opening/closing shifts, task delegation, and optimizing team member scheduling.
    • Assist in exercising rigorous financial oversight, including register counts, secure cash handling, ledger maintenance, and timely reporting.
    • Lead the inventory management process, ensuring accurate ordering, stock maintenance, and resource optimization to prevent both stockouts and overstock situations.
    • Take charge of store maintenance, addressing repair needs and emergencies promptly, maintaining a clean, safe, and inviting environment.
    • Maintain a comprehensive understanding of technology systems and software (e.g., registers, LeafLogix), promptly resolving any system-related issues.

    Compliance (30%)

    • Support in ensuring the dispensary's strict adherence to all relevant laws and regulations governing the cannabis industry.
    • Regularly review and update internal policies and procedures to maintain compliance with changing legal requirements.
    • Collaborate with regulatory bodies and auditors, facilitating inspections without violations and addressing any compliance-related issues effectively.
    • Support in oversee training programs for all dispensary staff to ensure a deep understanding of and adherence to compliance standards.
    • Maintain accurate records for all company and regulatory requirements and proactively address any discrepancies.

    Please note that the percentage allocation is a general estimate and may vary based on business needs and priorities.

    Education and Experience

    • A bachelor's degree in business or a related field.
    • Must be at least 21 years of age.
    • Ability to obtain and maintain an active MED badge in the state of Colorado.
    • A minimum of 4 years of experience in a retail lead position.
    • Proven experience in retail, preferably in the cannabis industry.
    • Demonstrated skills in people management and development.
    • Strong customer service expertise, including supervising retail associates and experience in handling invoices and cash.
    • Possess professionalism, punctuality, trustworthiness, and excellent interpersonal and communication skills.
    • Proficiency with various business technologies, hardware, and software, including HR systems for timesheet management, time clocks, POS systems, and the Microsoft Office suite, is expected.

    Working Conditions (Schedule, Environment, Travel)

    • Ability to lift 25 lbs. or more multiple times per day.
    • Nights, Weekends, and Holidays are to be expected.
    • The schedule will vary depending on the needs of the business.

    Salary

    $19 - $22 USD per hour
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