- Ensure a seamless customer onboarding experience based on their success goals.
- Provide ongoing technical assistance to drive long-term success.
- Resolve technical issues and provide support to clients.
- Collaborate with internal teams to enhance technical solutions.
- Engage with customers to gather feedback and deliver updates.
- Prepare and deliver customer presentations and training materials.
- Build and maintain strong relationships with customers.
- Collaborate with internal teams to enhance customer engagement and drive success.
- Passion for driving impact and solving technical challenges.
- Ability to think creatively and adapt to changes.
- Detail-oriented with a focus on accuracy and quality.
- Comfortable in a fast-paced, collaborative environment.
- Customer-centric mindset with a passion for exceptional service.
- Proactive, independent, and effective time manager.
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Customer Success Associate, Retail - Boston, United States - Attensi
Description
Attensi is a renowned global company established in Norway, specialized in gamified simulation training. Since its inception in 2012, Attensi has emerged as a key player in the industry, offering training solutions to global brands in over 140 countries and in 50 different languages.
The company collaborates with leading professional services, consulting, hospitality, leisure retail, and pharmaceutical brands worldwide, including renowned names such as Circle K, Starbucks, BSH, Delivery Hero, Costa Coffee, The Boston Consulting Group, PwC, Novartis, among others. With recent significant investments from top firms, Attensi is now focused on expanding into new markets.
At present, Attensi boasts a team of over 250 Game Changers based in Oslo, Norway, and London, with further expansion ongoing in Boston. The aim is to establish a robust presence in Boston swiftly.
To fuel the growth of its US operations, Attensi is seeking a Customer Success Associate to join the Boston team.
About the Company and the Role:
Customer Success Associate, Retail & Hospitality
As Attensi continues its expansion in the US, the demand for exceptional customer service grows. The company is now looking for a dedicated Customer Success Associate to support its Retail & Hospitality team. This individual will play a crucial role in supporting the Customer Success team on key accounts within Attensi, providing technical assistance, and ensuring customer success.
This role offers an opportunity to work with cutting-edge technology, manage enterprise-level customers, and contribute real-world value to top US brands.
Responsibilities Include:
Operational Support:
Technical Assistance:
Client Communication:
Relationship Management:
Desired Candidate Profile:
The ideal candidate is analytical, technically proficient, and passionate about delivering impact. They should possess excellent communication skills, strong organizational abilities, and a customer-centric mindset. Previous experience in customer support and working with enterprise clients is a plus.
Attributes We Look For:
What We Offer:
Join Attensi and be part of a rapidly growing, innovative company that leads the industry globally. Enjoy a dynamic and inclusive work environment with talented colleagues from diverse backgrounds. This role presents significant opportunities for personal and professional growth within the company.
Experience a vibrant and social workplace culture with a hybrid working model. Engage in various social activities, team events, and outings, ensuring a healthy work-life balance.
If you are ready to drive change and make an impact, come join us at Attensi!
