IS Technology Specialist, Unified Communications - Cary, United States - ABB
Description
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
The primary role of the IS Technology Specialist, Unified Communications is to apply IT knowledge and expertise to manage and support complex Enterprise unified communications (voice and video) solutions. The Specialist is a key resource, a definitive source of knowledge about telephony and video conferencing services and solutions, who contributes their expertise to enhance the service offering.
This role can be located in Cary, NC, Fort Smith, AK, or Cleveland, OH
Your responsibilities
Provide implementation expertise and delivery of Teams telephony and Teams Meeting Rooms
MS Teams endpoint management including but not limited to IP phones and Teams Meeting rooms.
Deploy and configure Teams Rooms and Common Area Phones
Demonstrate experience with powershell commands & scripting
Configure complex voice requirements such as IVRs, Hunt Groups and Attendant Consoles in MS Teams Telephony platform
Optimize voice communication within Microsoft Teams. Your expertise will be essential in implementing and maintaining voice and video conferencing related projects
Support site migrations from Cisco Call manager on-premises to Microsoft Teams PSTN Telephony Transition legacy PBX systems to Teams
Ensure optimal functionality and user experience of voice services and video conferencing
Monitor and enhance Quality of Service (QoS) for voice calls, ensuring network infrastructure is configured correctly and capable of providing the best possible end-user experience for voice and video communications
Collaborate with architects, project managers, and team leads, to deliver industry-leading voice/video technical solutions successfully and on time
Keep knowledge up to date regarding new and emerging technology and industry practices, bringing learning to unified communications solutions
Your background
Bachelor degree or technical degree in computer science or related field
2 plus years of experience with Cisco telephony operation and management
3 plus years with Teams Enterprise Telephony
Strong verbal and written communication skills
2 plus years with Teams Meeting Rooms
Experience in managing enterprise deployments across different countries
Ability to work effectively both as a contributing team member and independently
Experience migrating, deploying, and maintaining Microsoft Teams and Microsoft Unified Communication Platform (voice 1 | IS Technology Specialist, Unified Communications and video) Experience with Teams PSTN voice services, Calling Plans, Operator Connect, Teams Mobile, Direct Routing
Experience configuring Microsoft Teams Meeting Rooms, and other AV & Video Conferencing systems
Candidates must already have a work authorization that would permit them to work for ABB in the US
More about us
ABB's Distribution Solutions Division provides utility, industrial and commercial customers with safe, smart and sustainable technologies for the distribution of electricity. With ABB AbilityTM enabled digital solutions at its core, our extensive portfolio includes distribution automation products, switching, limiting, measuring and sensing devices, switchgear, modular substation packages, and related services.
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at
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