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  • Project Coordinator - New York - METERGY SOLUTIONS LLC

    METERGY SOLUTIONS LLC
    METERGY SOLUTIONS LLC New York

    1 month ago

    Default job background
    Full time
    Description

    About the Role

    Metergy Solutions is a leading submetering provider with over 20 years of experience in turnkey solutions for clients across North America.

    We supply, install, and remotely read meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multifamily and commercial buildings, and bill and collect the utility consumption.

    Our innovative Submetering as a Service (SaaS) model generates long-term recurring revenue and has been proven to reduce in-suite energy consumption by an impressive 40%, significantly advancing our clients' decarbonization efforts.

    Key Responsibilities

    • Process customer requests for field service work
    • Coordinate with building management staff to schedule field work
    • Quickly respond to cancellations and urgent requests
    • Determine if customers are required to sign authorizations before scheduling work
    • Issue reports to customers after all work is completed or upon request
    • Issue reports to accounting department for invoicing of work completed
    • Schedule daily field service for all unresolved problems
    • Process requests from billing department for readings of billing customer sites
    • Process commissioning requests from sales department
    • Scheduling: proactively initiate contact with clients to schedule annual required testing, setting up service dates and following up to confirm appointments.
    • Servicing: This role requires strong organization skills. Making sure everyone is aware of changes and what work needs to be performed during on-site visits. Review reports to make sure we come away with a successful result or remedy any issues quickly and effectively.
    • Reporting and Data Entry: Responsible for gathering reports and generating official documents for annual state required tests, as well as checking for completeness and following up as needed.
    • Provide the highest level of customer service and professionalism to our clients through phone, email and on-site interactions. Communication should be clear, and requests should be responded to in a timely manner.

    Requirements

    • Must have excellent record keeping ability and organization
    • Ability to use Microsoft suite
    • Must have 3-5 years' experience in customer service
    • Familiarity with bidding process or construction industry a plus
    • Bachelor's degree preferred
    • Property management experience a plus

    Additional Information

    This role transitions to a hybrid work model once training has been completed.

    Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status.


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