Head of Infrastructure Operations - Miami
14 hours ago
Job description
The OpportunityWe are seeking an experienced Head of Infrastructure Operations, reporting to the Head of Infrastructure and Operations.
As a senior role in the infrastructure and operations (I&O) function within IT, this individual is responsible to champion, refine and build a future-fit Infrastructure Operations organization for JLL.
The Head of Infrastructure Operations brings experience, knowledge, and future vision for transforming infrastructure operations including strategy, operating model, service offerings, and workforce capabilities.
As a key member of the Senior I&O leadership team, this role contributes to the development and execution of enterprise-wide IT strategy and is responsible for ensuring Infrastructure Operations strategy is fully aligned, positioning infrastructure services to deliver compelling business value and operational excellence.
This individual is expected to support the Head of I&O and all engineering and business leaders by implementing infrastructure solutions that align to the enterprise architecture framework and digital transformation roadmap.
The role holder will serve on IT planning and policymaking committees and drive the development and adoption of enterprise infrastructure standards, governance processes, and performance metrics.
The role has Operational and Technical/Development Ownership of JLL's on-premises data centers, cloud platforms, networks, databases and Active Directory. The role must drive operational discipline excellence, technical excellence, cloud migration initiatives, and cost management across all infrastructure domains. This includes Site Reliability Engineering (SRE) for Nomad applications and Level 1 and 2 support operationsKey Responsibilities
Create and Execute Strategy
Create and communicate a pioneering vision for Infrastructure Operations, including the value proposition in digital transformation, optimization of hybrid cloud environments, and adoption of innovative technologies such as automation, AI-driven operations, and advanced monitoring solutions.
Streamline infrastructure operations practices across data centers, cloud platforms, networks, and database systems.
Enable compelling operational experiences and improve the value the enterprise receives from infrastructure investments through enhanced reliability, performance, and cost optimization.
Champion Innovation and Technical ExcellenceTake advantage of breakthrough technologies by embracing automation, AI-driven operations, advanced observability, and Site Reliability Engineering practices. Drive sophisticated enterprise-focused thinking to address unprecedented infrastructure challenges with industry-wide implications.
Manage and Optimize Infrastructure Environment
Create and execute strategies for on-premises data centers, cloud platforms, networks, and databases to maximize value from infrastructure investments. Ensure operational excellence through modernized, cost-optimized, and resilient infrastructure that addresses technical debt and minimizes risks
Execute Cloud Migration and Transformation
Lead enterprise-wide cloud migration initiatives, ensuring seamless transition of workloads from on-premises to cloud environments. Implement strategic cloud adoption frameworks that optimize performance, security, and cost-effectiveness while maintaining operational continuity
Achieve Operational Discipline and Excellence
Establish and maintain comprehensive operational discipline across all infrastructure domains. Implement ITIL-aligned processes, SRE methodologies, and best practices that ensure consistently high service performance, minimize downtime, and optimize resource utilization
Drive Site Reliability Engineering (SRE) for Nomad Applications
Implement and manage SRE practices for Nomad applications, ensuring high availability, performance, and reliability. Establish service level objectives (SLOs), error budgets, and automated monitoring systems to maintain optimal application performance
Provide Level 1 and 2 Support Operations
Oversee comprehensive Level 1 and 2 support for Nomad applications and infrastructure components.
Ensure rapid incident response, effective problem resolution, and continuous service improvement through data-informed methods and collaborative practices [Source: V1_IT Service ].
Financial Management and Cost OptimizationDrive strategic cost management initiatives across infrastructure operations.
Implement budget optimization strategies, justify infrastructure investments with clear ROI analysis, and ensure cost-effective resource allocation while maintaining service quality and performance standards.
Drive and Communicate OutcomesBuild relationships and collaborate effectively across various levels of the organization. Convey complex infrastructure strategies and technical concepts that resonate with both technical and non-technical stakeholders across global operations
Leadership Requirements
Strategic Vision
Clear strategic vision with ability to develop and communicate an Infrastructure Operations vision that inspires teams and aligns with enterprise IT and business strategy.
Similar jobs
JLL empowers you to shape a brighter way. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to ...
18 hours ago
+Job summary · The Information Technology Operations Division of Human Rights Watch (HRW) is seeking a skilled Azure Engineer to design new solutions, improving processes, solving problems and ensuring the smooth operation of our Azure/Microsoft 365 tenant. · +ResponsibilitiesDes ...
1 month ago
Webber - Emergency Dispatcher (Tunnel Operator) - Infrastructure Management
Only for registered members
This position requires responsibility for the efficient and safe workings of traffic flow through roadways and tunnels. · Ensure safe effective ongoing traffic operations Maintenance of Traffic MOT incident response maintenance access of Tunnel · Coordinate detection assessment v ...
1 month ago
Webber - Emergency Tow Operator (Incident Response Technician) - Infrastructure Management
Only for registered members
The job is for an Emergency Tow Operator who will meet all traffic or roadway related incident response arrival times and perform maintenance tasks. · ...
2 days ago
+Job summary · We are the nation's fastest-growing provider of autism care delivering high-quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. · +ResponsibilitiesMaintain the infrastructure for consistent policy management ensuring changes are tr ...
1 month ago
The Director of Operational Infrastructure is a senior leadership role responsible for developing and overseeing the systems and structures necessary to scale reliable operations nationally. · ...
1 month ago
Job Summary · The Vice President of IT Infrastructure & Operations will lead the stabilization, modernization, and future-state readiness of enterprise technology services across a growing, multi-entity healthcare platform. This role is accountable for enterprise infrastructure, ...
17 hours ago
We're hiring a Senior Infrastructure Engineer to design, operate, and scale the systems that power our platform. · You'll work at the intersection of blockchain, cybersecurity, · distributed infrastructure ensuring our services are reliable, · secure and ready to meet demands.Des ...
2 weeks ago
We are seeking a senior leader to own our infrastructure and cloud strategy drive AI first operations and build next generation automation ITSM capabilities across our global delivery organization. · ...
2 weeks ago
We are seeking a senior leader to own our infrastructure and cloud strategy drive AI-first operations and build next-generation automation and ITSM capabilities across our global delivery organization.The ideal candidate combines deep hands-on experience in Cloud preferably AWS w ...
2 weeks ago
Dentons US LLP is currently recruiting for an experienced Senior Infrastructure Systems Engineer to oversee our Azure infrastructure operations and lead our infrastructure team. · ...
4 weeks ago
We are seeking a senior leader to own our infrastructure and cloud strategy, drive AI‑first operations, · ...
1 week ago
+This Network Engineer will support NextEra Energy's complex network infrastructure... · Lead network infrastructure upgrade projects across enterprise environments · Upgrade Cisco, Arista and Palo Alto network devices to Gold Standard versions... · ...
4 weeks ago
We are seeking a senior leader to own our infrastructure and cloud strategy, drive AI-first operations, and build next-generation automation and ITSM capabilities across our global delivery organization. · ...
2 weeks ago
The client is seeking a Project Architect with federal project experience to support a growing portfolio of DoD and civilian federal facilities. · A well-suited candidate must have advanced understanding of life-safety, security, durability, and resiliency standards. The architec ...
1 month ago
The best of your adventures is the one you have yet to sailYour Purpose The VP – Finance will provide executive-level financial oversight and operational coordination for a dynamic portfolio of entities (SPVs) active in the development and operation of cruise ports, · cruise term ...
1 month ago
This Network Engineer will support NextEra Energy's complex network infrastructure, · focusing on enterprise network upgrades, substation power grid management, · and operational excellence. · Lead network infrastructure upgrade projects across enterprise environments · upgrade C ...
4 weeks ago
We are seeking a Network and Infrastructure Specialist responsible for ensuring the stability, security and efficiency of the on-premises and cloud infrastructure. · Maintain and administer servers virtualization platforms and core banking infrastructure. · Oversee Windows/Linux ...
1 week ago
Hut 8 is on a mission to build and operate some of the world's largest data centers for next-generation computing workloads. We are proud to offer interesting and challenging opportunities for individuals who want to build teams, solve problems, and make an impact from day one. · ...
1 month ago
We are looking for an experienced AWS Platform Engineer to support and scale the cloud platform powering our global e-commerce experiences. In this role you will build manage and optimize AWS-based platform infrastructure modern application pipelines and Kubernetes EKS workloads. ...
3 weeks ago