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    Part Time Concierge - Atlanta, United States - Thrive Senior

    Thrive Senior
    Thrive Senior Atlanta, United States

    1 week ago

    Default job background
    Part time
    Description

    ** Part Time Concierge - Front Desk -4pm - 8pm**

    **Job Category****:** Administration **Requisition Number****:** CONCI01684 Showing 1 location **Job Details**

    **Description**

    Knowledge is Power

    Watch Call times/lights and inform experience team when appropriate

    When a resident concern is brought to you, listen, empathize but never validate; ensure concern gets to the right person

    Go to person for resident and family questions

    Keeper of the Salon and visitation schedule

    Emergency Preparedness binders are up to date

    Name Game

    Build organic relationships and make community experiences as positive as possible

    Create and maintain an atmosphere of warmth, optimism, and interest in the needs and desires of others

    Get to know others by name and by using FRAME to better understand history and preferences

    Focus on problem solving, maintain confidentiality, seek first to understand then to be understood

    Ferociously guard relationships

    Better Together

    Be an activities promoter. Get residents and families excited for activities for the day

    We are a team; Help where needed

    Get to know the team members in Convivium, Resident Experience, Social Network, Property Experience and Leadership. This will assist in easily knowing who to direct each phone call to and create a strong team environment

    Efficient is Effective

    Guard Sales time from 9-3, no vendor visits unless scheduled

    COVID Deputy (check Temps, ensure handwashing, sanitize packages etc.)

    Abide by current visitation guidelines

    Family Visit Scheduler

    Ensure that everyone signs in, experience team is notified with residents are leaving/returning

    Gateway Guardian

    Greet every guest with sincerity and enthusiasm

    Be a positive role model and community representative

    Be a multi-tasking pro-PROBLEM SOLVE

    Submit work orders into TELs

    5 star review collector

    Receive Thrive Guests and act as a liaison for the team and others

    Create key fobs and essentials for new residents and team members as needed

    Assist with processing of incoming information (applicant, resident etc..)

    Receive, separate and distribute incoming and outgoing mail/packages

    Maintain appearance, fragrance, peace and pace that is professional

    Know the layout of the community to easily direct guests to their designated location

    Keep front desk, foyer and entry area clean and tidy always

    So Call ME.Always

    Can they hear you smile

    Be so kind they cant ignore you

    Answer by the 3rd ring

    Its a great day to Thrive, we are so happy you called

    No one goes to voicemail

    Deep Knowing

    Book tours using Calendly

    Use tour tree and phone tree

    Red Carpet Ready

    Welcome signs prepared

    Red carpet ready

    Partners in Dime

    Assist First Impressions Director with orders, receipts, and other necessary paperwork

    Required Knowledge, Skills and Abilities

    Possess a genuine heart and passion for impacting older adults and improving quality of life for all people

    Have strong organizational skills as well as the ability to follow-up, detail-oriented, ability to multi-task; prioritize projects and objectives

    Excellent oral communication skills

    Innovative and creative self-starter

    Ability to identify and resolve problems in a timely manner

    Ability to navigate difficult or emotional resident, family member and team member issues

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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