Retail Operons Manager - Los Angeles, United States - ati

Description

This role will

directly manage process improvement to ensure maximum efficiencies,

effectiveness, and consistency in TPR field sales execution. The Regional Store

Operations Manager will support key initiatives such as T-Mobile processes and

operational support, reporting and analysis, training, visual merchandising,

communicating T-Mobile customer impacting initiatives and verifying execution

and supporting other T-Mobile strategic initiatives. This position will report

to the Senior National Operations Manager.

The Operations Manager will spend time in TPR partner locations as the retail

experts within the sales organization. This position will provide

immediate and useful feedback regarding any items that could potentially impact

the customer experience, by communicating in a way that make all stakeholders

eager to collaborate while identifying and investigating problems concerned

with policy, operations and processes. They will inspect what is expected out

of all locations, with a focus on company operated stores in regions that have

them. They will represent the company within their region and integrate with

the sales channel to ensure strong awareness of operational opportunities. The

position will also plan an integral role in strengthening communication and

cross-coordination within the organization.

**Responsibilities**

+ Work with management team todevelop and evaluate standards for operations

+ Organize meetings with storemanagers and staff to discuss day to day operations

+ Create and revise Retail Storesystems and procedures by analyzing operating practices, recordkeepingsystems, store layout, and budgetary and personnel requirements

+ Conduct regular audits of theRetail locations

+ Prepare for and participate inmeetings

+ Tracking DTS (cash handling)issues

+ Financial Audit assessment andwork through with manager during each visit

+ Assisting in ordering ofmerchandising & compliance of location

+ Ensuring when there areissues, the manager knows how to fix on their own but they will assistthem in correcting the issues if theyre busy on the sales floor

+ Inventory assistance:receiving & sending while manager is busy at the location

+ Follow up on items to becompleted from previous visit

+ Follow up on any and allissues not handled by other departments, i.e.: follow up on credentials,accesses into T-Mo/ ATI systems, etc.

+ Report on maintenance issues

+ Promote effective communicationbetween all retail locations

+ Ensure all retail storesmaintain proper appearance and traffic flow

+ Pinpoint safety gaps, addressthem with a sense of urgency, and escalate serious issues when appropriate

+ Manage and perform specialprojects as assigned

+ Provide administrative supportas required

+ Resolve Retail store issues bypreparing reports, analyzing data and identifying solutions

**Qualifications**

+ Retail Management Experience aplus

+ Bilingual Mandarin is a plus

+ Track record of high personalperformance

+ Demonstrated aptitude inmulti-store management

+ Advanced personnel training,coaching and development skills

+ Talent for motivating asuccessful Retail team

+ Operational and financialperformance management know-how, especially store P&L analysis

+ Excellent verbal and writtencommunication skills required

+ Knowledge of Microsoft Officeprograms (Excel, Word, PowerPoint, etc.)

+ Possess a high level of energy,integrity & execution skills

+ Traveling regionallyapproximately 70%

+ Must have own transportation