Medical Receptionist-Bilingual - Orange Park, United States - Conviva

Description

• Answer phone calls utilizing a multi‐line telephone system.
• Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
• Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
• Resolve patient issues through independent problem solving and with a goal of first call.

• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.
• Must have 1 plus years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system.
• Ability to handle high call volume and multi‐task while providing an exceptional customer experience.
• Excellent customer service and phone etiquette.
• Knowledge of MS Office (Word, Excel, Outlook, Access)

• 401(k)
• 401(k)

• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

• Clinic

• Geriatrics
• Primary Care

• 8 hour shift
• Monday to Friday

• Medical receptionist: 1 year (Required)
• Customer service: 1 year (Required)

• Spanish (Required)
• English (Required)

• Orange Park, FL 32073: Relocate before starting work (Required)