Service Delivery Coordinator - Jonesboro - Optus Inc

    Optus Inc
    Optus Inc Jonesboro

    4 days ago

    Description
    THIS IS NOT A REMOTE OR HYBRID POSITION. YOU MUST BE ABLE TO WORK IN THE OFFICE IN JONESBORO, AR.
    The Service Delivery Coordinator is a highly motivated individual that can work in a fast paced environment and transition from task to task smoothly. Strong teamwork and ability to work closely with other members of the team and company to provide a full solution to meet customer needs. Expected to have a high level of customer service and phone etiquette, along with the ability to transcribe information into customer facing notes and ensure accuracy on cost/billing for Accounting to process. The Service Delivery Coordinator will be expected to develop a base level of technical knowledge through scheduled training opportunities and also with tenure in the position. Will communicate using multiple sources such as – email, phone, Instant Messaging, Salesforce case updates, and face-face.
    Responsibilities:
    • Provide exceptional customer service to a diverse group of internal and external customers
    • Answer incoming queue calls in a fast paced environment and triage based on type of call
    • Responsible for dispatching standard break/fix or MAC tickets
    • Conduct daily follow up calls with subcontractors to ensure daily appointments are met
    • Complete check in/out or dispatch confirmation calls
    • Dispatch emergency tickets based on skillset and workload assignments
    • Use GeoPointe to identify/schedule subcontractors for service and negotiate rates to maximize profitability
    • Respond to standard customer or tech inquiries via email, Salesforce, or phone
    • Understand high-level customer specific account requirements and ensure proper cost/billing
    • Update service tickets using the appropriate fields in Salesforce
    • Review requests for equipment orders and submit for processing & delivery
    • Escalate complex issues & customer escalations to Tier 2 and/or Management if needed
    • Train new & current team members on internal/external processes, workflows, and changes
    • Participate in 24x7x365 on call rotation after a minimum of 90 days in position or management discretion
    • Model appropriate behavior in regard to Optus' Core Values and Code of Ethics policies and support Optus' team approach to quality to drive Optus forward
    • Other duties or tasks assigned by management
    Requirements:
    • College degree preferred, High school degree or equivalent required
    • Experience with Microsoft Word, Excel and Outlook required
    • Previous telephony experience a plus
    • Must be a team player with a positive attitude and able to demonstrate excellent customer service skills
    • Strong written and verbal communication skills required
    • A keen attention to detail and great organizational habits are mandatory
    • Participation in scheduled on call rotation during nights and weekends
    • This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and work within an environment with changing priorities
    Who We Are:
    At Optus, we're the go-to experts for enterprise organizations looking to stay ahead in the tech world. For over 30 years, we've been helping companies make the most of their business technology, whether they're working in the office or from home. Our goal? To be the most trustworthy, most reliable, and most innovative IT services firm for companies across North America.
    We're all about finding the right technology solutions and services for our clients. Our team works closely with each company to understand what they need and create a plan that fits their goals. We're not tied to any one brand or partner, so we can always recommend the best tools for the job. Whether you're passionate about helping people, love working with technology, or have a knack for problem-solving, there's a place for you at Optus. We're looking for people who want to grow their skills, help businesses succeed, and help us create customers for life.
    What We Offer:
    401(k)
    401(k) matching
    AD&D insurance
    Dental insurance
    Disability insurance
    Employee assistance program
    Flexible spending account
    Health insurance
    Health savings account
    Life insurance
    Paid time off
    Professional development assistance
    Referral program
    Tuition reimbursement
    Vision insurance
    Physical Demands:
    Ability to read, write, and communicate both orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to lift and/or carry up to 25 lbs., periodically, throughout workday. Ability to stand, walk, climb stairs, sit in one place, squat and kneel continuously throughout day. Ability to reach, bend, and twist continuously throughout day. Ability to use hands for gripping and squeezing, as well as repetitive hand and wrist motions. Ability to work together effectively and professionally with internal and external customers.

  • Service Delivery Coordinator

    1 day ago

    Only for registered members Jonesboro, AR

    Job summary · The Service Delivery Coordinator is a highly motivated individual that can work in a fast paced environment and transition from task to task smoothly. · ...

  • Service Delivery Coordinator

    1 month ago

    Only for registered members Jonesboro, AR

    Highly motivated individual that can work in a fast paced environment and transition from task to task smoothly. · ...

  • Service Delivery Coordinator

    1 month ago

    Only for registered members Jonesboro

    This position requires a highly motivated individual to work in a fast-paced environment providing exceptional customer service to internal and external customers. · Provide exceptional customer service to a diverse group of internal and external customers. · Answer incoming queu ...

  • Delivery Coordinator

    3 weeks ago

    Only for registered members Hoover Landing

    This job involves introducing customers to their new cars and reviewing the features of each vehicle. The delivery coordinator must also deliver vehicles to customers according to dealership and manufacturer guidelines. · - Coordinates delivery with customerObserves that the vehi ...

  • Project Coordinator/ Engineer

    1 month ago

    Only for registered members Jonesboro, AR

    Veracity Electric seeks a qualified · Project Coordinator / Project Engineer · to support electrical construction projects. · ...

  • Delivery Driver

    1 week ago

    Only for registered members Moore Rd, Jonesboro, AR , USA

    Delivery driver position at Ascenso Express Logistics. Responsibilities include delivering orders promptly and accurately within the community. · ...

  • Purchasing Agent

    1 month ago

    Only for registered members Jonesboro, AR

    As a Purchasing Agent at Hytrol Conveyor Company, you'll have the opportunity to make a direct impact on production and supplier performance while working in a collaborative environment. · ...

  • Assistant Manager (5356) - Jonesboro, AR (Red Wolf Blvd)

    1 month ago

    Only for registered members Jonesboro

    We take pride in our team members and our team members take pride in Domino's Pizza Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first · ...

  • Assistant Manager(5321) - Jonesboro, AR

    1 month ago

    Only for registered members Jonesboro

    This job offers an opportunity to become an assistant manager at Domino's Pizza. You'll be responsible for everything that happens during your shift, including cost controls, inventory control, cash control and customer relations. · ...

  • Assistant Manager (5350) - Jonesboro, AR

    3 weeks ago

    Only for registered members Jonesboro

    The Assistant Manager will oversee daily operations at Domino's Pizza locations. · ...

  • Quality & Risk Coordinator

    1 week ago

    Only for registered members Jonesboro, AR

    Join Encompass Health as a Quality/Risk Coordinator where you will assist in the administration of quality and risk functions. · ...

  • Delivery Expert (5356) - Jonesboro, AR (Red Wolf Blvd)

    1 month ago

    Only for registered members Jonesboro, AR

    We take pride in our team members and our team members take pride in Domino's Pizza Being the best pizza delivery company in the world requires exceptional team members working together. · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-i ...

  • Delivery Expert (5356) - Jonesboro, AR (Red Wolf Blvd)

    2 weeks ago

    Only for registered members Jonesboro

    We take pride in our team members and our team members take pride in Domino's Pizza Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first. · ...

  • Delivery Expert (5350) - Jonesboro, AR (Johnson St)

    2 weeks ago

    Only for registered members Jonesboro

    We take pride in our team members Domino's Pizza Being the best pizza delivery company in the world requires exceptional team members working together. · ...

  • Delivery Expert (5321) - Jonesboro, AR

    4 days ago

    Only for registered members Alexander Drive, Jonesboro, AR

    Domino's Pizza is looking for qualified drivers to staff stores in your area. We offer a great flexible schedule that offers the hours you're looking for. · ...

  • Delivery Expert (5350) - Jonesboro, AR (Johnson St)

    1 month ago

    Only for registered members Jonesboro, AR

    We take pride in our team members and our team members take pride in Domino's Pizza Being the best pizza delivery company in the world requires exceptional team members working together. · ...

  • Telecommunications Project Coordinator

    15 hours ago

    Only for registered members Jonesboro, AR

    Telecommunications Project Coordinator works with the Optus sales team to facilitate project rollouts and installations. · Assist in the development and review of project SOWsDevelop project plans and schedules necessary for the successful completion of projects and rolloutsNego ...

  • Telecommunications Project Coordinator

    1 month ago

    Only for registered members Jonesboro, AR

    The Project Coordinator works with the Optus sales team to facilitate project rollouts and installations from start to finish. · Responsibilities:Assist in the development and review of project SOWs · Develop project plans and schedules necessary for the successful completion of ...

  • Telecommunications Project Coordinator

    1 month ago

    Only for registered members Jonesboro

    The Project Coordinator works with the Optus sales team, customers, technical experts and subcontractors to facilitate project rollouts and installations from start to finish. · Assist in the development and review of project SOWs · ,Negotiate, schedule and coordinate project res ...

  • Rn-7Pm 7Am

    4 days ago

    Only for registered members Jonesboro, AR, United States

    Coordinates and provides care utilizing the critical thinking framework known as the nursing process. · ...

  • Telecommunications Project Coordinator

    1 month ago

    Only for registered members Jonesboro, AR

    The Telecommunications Project Coordinator works with the Optus sales team, customers and technical experts to facilitate project rollouts and installations from start to finish. · ...

Jobs
>
Service delivery coordinator
>
Jobs for Service delivery coordinator in Jonesboro