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Zebulon

    Customer Service Specialist - Zebulon, United States - AMWASTE LLC

    AMWASTE LLC
    AMWASTE LLC Zebulon, United States

    2 weeks ago

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    Description

    Job Type

    Full-time

    Description

    Amwaste of Georgia is looking for a Customer Service Specialist to work in our Griffin, Ga office.

    Job Description

    Customer Service Specialist: Applies acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact. Ensures services are provided in a courteous manner by observing customer service standards, established by management.

    ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:

    • Answers the telephone or greets the customer.
    • Provides prompt and correct information about collections, rates, billing, and account status.
    • Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
    • Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options.
    • Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
    • Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status.
    • Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
    Requirements

    QUALIFICATIONS Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

    Education and Experience
    • High School Diploma or GED preferred.
    • Two years related experience and/or training in office or public contact work.
    Salary Description

    $18 minimum based on experience.


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