Member Services Rep/Backup Fitness Instructor - Westfield, United States - Houston Fitness Partners

Description

We are in search of a Member Services Representative/Backup Fitness Instructor with a thumbs-up attitude and a passion for health and fitness.

Position Objective:
The Member Services Representative will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional "Judgement Free" member experience


Essential Functions:

• Greet members/guests as they enter and exit the club with high-energy
• Assist members/ guests with questions or concerns as they check-in, sign-up, and help with contact/billing information updates, cancellations, and more.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Resolve member concerns and escalate to a manager as needed.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.

Back-Up Duties:

• Conduct the Planet Fitness group fitness program and design simple workout programs as requested and provide coverage for other Fitness Instructors in the area
• Gain new and current members to join fitness classes.
• Enforce a safe workout environment for members at all times.

Characteristics and Qualifications:

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Ability to pass a background check.
• Must be punctual and dependable.
• Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.
• Must hold a current Nationally Certified Training Certificate and maintain your certification while employed
• Basic computer proficiency.

Physical Demands of the

Member Services Representative:

• Continual standing and walking throughout the club to accomplish tasks during shift.
• Frequent talking in person or on the phone to exchange information during shift.
• Must be able to lift up to 50 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Some bending, twisting, and reaching are required to accomplish tasks.

Benefits:

• Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week)
• 401(k) plan eligible after 12 months of employment.
• Free PF Black Card gym membership.
• Opportunities for growth.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.