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Bakersfield

    Outreach Specialist - Bakersfield, United States - Integrated Practice Management LLC

    Integrated Practice Management LLC
    Integrated Practice Management LLC Bakersfield, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionDescription:

    Job Description:

    The Outreach Specialist provides support to the Enhanced Care Management (ECM) program to ensure engagement, enrollment and follow up on members related to ECM. The Outreach Specialist works alongside specialized internal ECM team including case managers, providers, and administrators to provide continuity and initiation of ECM services in which outreach, and engagement are central. Outreach will be telephonic, electronic, or in-person at the members' home, in the community, or in the office. The Outreach Specialist is responsible for keeping detailed records of their efforts and communicating regularly with Supervisors and Program Managers.

    Essential Duties and Functions:

    · Conduct outreach telephonically, electronically and in-person aimed at enrolling individuals who are eligible for the ECM program

    · Possess excellent communication skills to relate with diverse populations

    · Uses problem-solving and critical thinking skills to respond to patients' concerns

    · Receives and processes ECM referrals from Premier's different departments and affiliations

    · Partners with external partners to promote effective and timely coordination of care

    · Responds to providers, patients, and staff inquiries in a professional and timely manner

    · Responsible for making failed appointments calls in an effort to reschedule appointments

    · Documents and maintains contact with patients in EHR, Excel spreadsheet

    · Organizes and maintains departmental files, records

    · Mails letters and educational materials

    · Assists management staff in completing related special projects

    · A willingness to work effectively independently and in a team

    · Performs other job-related duties as assigned

    · Provides staff coverage as needed

    · Adheres to all company policies and procedures relative to employment and job responsibilities

    Requirements:

    Education: High School Diploma from an accredited school or equivalent required. Associate degree or Medical Assistant (MA) Certificate preferred.

    Experience: Three (3) or more years of recent experience in customer service-related field with a high degree of problem solving and decision making. Strong telephone and communication skills required. Preferred experience in a patient centered medical environment.

    Required Travel: Up to 20%

    Job Type: Full-time

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