Front Desk Ambassador overnight - Biddeford, United States - University of New England

Description

Job Description

Location:
FT. Lauderdale area (Las Olas)

Schedule:
Weekdays and weekends flexible shifts.


Pay Rate:
$17.50

The Front Desk/ Lobby Ambassador will often be the first point of contact for owners, guests, and vendors and will need to be hospitality driven with top notch customer service skills.

This service role will act in accordance of Marquis Association Management's mission to provide best in class service including maximization of resident satisfaction within established quality customer service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Creates an environment that assures consistent owner / guest satisfaction at a standard on par with a 5-Star Hotel
Maintains a calm and pleasant personality in all types of situations and creates great customer service outcomes
Deals with the general public, owner / residents, employees with tact and courtesy
Adheres to prescribed standard operation procedures covering all aspects of residential operations.
Reports to Front Desk Supervisor, Assistant Property Manager, and/or Property Manager on all operational matters concerning the Front Desk department
Enter and retrieve information contained in computer databases to update records, files, and answer inquiries from Residents and Guests.
Anticipate Owner and Guest needs and learn preferences of all those entered into the Front Desk or Building software
Handle Owner and Guest requests including restaurant reservations, dry cleaning services, transportation, and any other typical "basic" concierge services. Concierge is available for full concierge services.
Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors.
Receive, process and deliver incoming and outgoing laundry, shipments and/or mail/packages.
Transport residents in the building's Luxury House Car.

Requirements

High School Diploma
Flexible to work AM, PM and Overnight shifts
Clean driving record and active driver license.
Ability to lift items weighing as much as 50 lbs.

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide.

Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

.
#J-18808-Ljbffr