Member Solutions Associate - Wichita

Only for registered members Wichita, United States

1 month ago

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Job Summary

We recognize that in order to meet the needs of our communities we must represent our communities Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging This is a journey and we pledge to do more than simply check the box

This position is responsible for performing collection activities across all credit union products including consumer commercial real estate and depository accounts Reviews delinquent accounts to assess the status and determine the root causes of delinquency Initiates contact with members to resolve outstanding balances and applies appropriate collection strategies to ensure timely and effective recovery

The ideal candidate will be able to work collaboratively as part of a team maintain confidentiality handle sensitive member information with discretion operate within the credit unions phone system manage inbound and outbound calls efficiently provide timely updates regarding account trends member concerns or any issues that may impact collection efforts or member relationships
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