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    Office Specialist - Baltimore, Maryland, United States - Baltimore City Community College

    Baltimore City Community College
    Baltimore City Community College Baltimore, Maryland, United States

    2 weeks ago

    Default job background
    Permanent
    Description
    /Job Summary

    Job Summary


    Office Specialists in Student Affairs are responsible for providing direct services to all students during day, evening and on periodic weekend hours.

    Employees in this classification serve students in-person, through electronic communication, and/or telephone operations.

    Additionally, the Student Affairs Specialists perform front-counter reception services anywhere within Student Affairs including, but not limited to - Admissions, Advising, Testing, Call Center, Registrars, and other student support areas as assigned.

    The Office Specialists may also perform back-office functions such as filing, copying, and other like responsibilities.

    Responsibilities/Duties


    Responsibilities/Duties Essential Functions:
    Must be detailed oriented and possess good organizational and communication skills. Student Affairs Specialists must have the ability to perform multiple functions simultaneously. Basic computer skills (i.


    e:
    use of a keyboard and mouse; familiarity with the MS Office suite) are preferred. Student Affairs Specialists must be able to successfully perform reception, data entry and filing process. This position often downloads and reviews student records to ensure accuracy. This position must always maintain confidentiality of student information and records as detailed by FERPA.

    Required Skills

    Required Knowledge, Skills, and Abilities:
    Provide general information to students and others regarding the onboarding and registration processes in place at BCCC. Performing office functions such as making copies, filing, data entry and other back-office functions as assigned. Maintain files/filing systems for the office. Maintain general appearance/orderliness of department office. Other related duties as assigned.

    Required Qualifications

    Required Qualifications Minimum Education and Training Requirements:
    High School Diploma

    Strong customer service skills

    Strong organizational sills and attention to detail

    Strong oral and written English communication skills

    Proficiency with MS Office software applications required, specifically MSWord and Excel

    Some experience working in a multi-cultural and multi-lingual environment

    Some experience using a multi-line phone system
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