Data Entry Associate - Syracuse

Job Description · Position Title: Data Entry Associate · Department: Development · FLSA Status: Full Time Hourly/Non-Exempt · Schedule: 40 Hours per Week/Monday-Friday 8:00am-4:30pm (Includes 30-minute unpaid meal break). · Benefits: Eligible for Full Time Employee benefits inclu ...

Job description

Job Description

Position Title: Data Entry Associate

Department: Development

FLSA Status: Full Time Hourly/Non-Exempt

Schedule: 40 Hours per Week/Monday-Friday 8:00am-4:30pm (Includes 30-minute unpaid meal break).

Benefits: Eligible for Full Time Employee benefits including health, dental, and vision insurance, 7 paid Holidays, 1 Floating Holiday, generous PTO, administered 401(k) after 1 month with employer match after 1 year, eligible employer for the Public Service Loan Forgiveness program for federal college loans, and more.

Reports To: Director of Development

Salary Range: $21.24-$22.24/hour

Revision Date: 02/19/26

WHO WE ARE:

Food Bank of Central New York is a not-for-profit organization leading the effort to eliminate hunger in our region, by partnership with others in our community, through education, advocacy, and distribution of nutritious food. We partner with 360 community partners in the counties of Cayuga, Chenango, Cortland, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, and St. Lawrence.

The core of our work is achieved by partnering with local agencies that distribute food to individuals and families in need. The key partners that make up our emergency food network are food pantries, soup kitchens, and emergency shelters. Other not-for-profit agencies such as day care centers, rehabilitation centers, senior centers, and group homes are able to utilize membership as a way to supplement their agency food needs.

Our Vision is to see a community where everyone has access to nutritious food and no one is hungry.

Our Mission is leading the effort to eliminate hunger in our region, by partnership with others in our community, through education, advocacy, and distribution of nutritious food.

Hunger is a very serious problem in the United States today. Despite its great wealth, an estimated one in eight Americans rely on emergency food assistance. Among the thousands of people who depend on charitable food programs in central and northern New York, and the Mohawk Valley:

· 29% are children 18 or younger

· 10% are without health insurance

· 68% have been unemployed for more than two years

· 32% have a working family member

· 91% are below the federal poverty line

· 41% earn less than $12,000 annually

POSITION SUMMARY

The Data Entry Associate supports the mission of Food Bank of Central New York by ensuring the accuracy, integrity, and timely processing of donor and gift information within the organization's donor database. This position plays a critical role in maintaining clean and reliable fundraising data, processing contributions from multiple revenue streams, reconciling third-party giving platforms, and partnering closely with the Finance team to ensure accurate reporting and compliance. The Data Entry Associate maintains strict confidentiality of donor information and supports Development initiatives, including events and campaigns, with occasional evening and weekend responsibilities.

ESSENTIAL FUNCTIONS

• Accurately process and record donations (mail, online, event, workplace giving, third-party platforms, stock gifts, etc.) in the donor database in a timely manner
• Maintain clean, consistent, and standardized donor records, including data entry, updates, merges, and de-duplication
• Reconcile third-party giving platforms (e.g., peer-to-peer, workplace campaigns, donor-advised funds, crowdfunding tools) with internal donor database records
• Partner with the Finance team to reconcile donation activity and resolve discrepancies
• Maintain confidentiality and security of donor records and financial information
• Assist with gift acknowledgment processes to ensure timely and accurate donor stewardship
• Support Development campaigns, mailings, and fundraising initiatives through accurate list management and data pulls
• Maintain positive and respectful interactions with donors, addressing questions or concerns related to contributions and ensuring a supportive donor experience

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds occasionally.
• Able to move about the office and warehouse environments as needed.

We are committed to providing reasonable accommodations for employees who require them due to medical conditions or disabilities.

EDUCATION & CERTIFICATION REQUIREMENTS

• High school diploma or equivalent required
• Associates degree or higher in Business Administration, Accounting, Data Management, Nonprofit Management, or related field a plus but not required
• Coursework or training in database management or accounting principles are a plus but not required
• This position will receive a pre-employment background check. Food Bank of Central New York complies with all applicable state and federal laws pertaining to drug testing and background checks, including Article 23-A.

EXPERIENCE REQUIREMENTS

• Experience in data entry and database management
• Experience working with CRM systems; donor databases strongly preferred with Raiser's Edge (RENXT) experience a plus
• Experience and proficiency in Microsoft Excel, including sorting, filtering, pivot tables, and basic formulas
• Experience and proficiency in Microsoft Office applications (Word, Outlook, Teams, etc.)
• Experience reconciling financial transactions or working with financial data a plus

SKILL REQUIREMENTS

• Strong attention to detail with a high level of accuracy
• Ability to manage high-volume data entry while maintaining quality standards
• Strong organizational and time management skills
• Ability to handle confidential information with discretion and professionalism
• Clear written and verbal communication skills
• Customer service orientation with a commitment to providing a positive and respectful donor experience
• Comfort working across multiple technology platforms with a willingness to learn new systems and tools as needed

The purpose of this job description is to provide an overview of the position. This is not a comprehensive list of duties/responsibilities. Other duties and responsibilities may be assigned.