- Greet customers courteously and professionally using agreed-upon procedures.
- Handle inbound and outbound phone calls within a standard shift.
- Listen attentively to customer needs and concerns and demonstrate empathy.
- Provide first contact resolution confirm customer understanding of the solution and provide additional customer education as needed.
- Effectively communicate with the team to ensure high quality and timely expedition of customer requests.
- Effectively transfer misdirected customer requests to an appropriate party and contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
- Offer solutions to issues that are typically non-standard/non-routine and require extensive clarification.
- Maintain broad and in-depth knowledge of client products and services.
- Competitive incentive pay
- High School Diploma or equivalent required
- Must be willing to undergo pre-employment drug screen and background check
- 1+ year collections experience preferred
- Collection experience preferred
- Knowledge of basic computer operations, typing speed 45 wpm
- Must have organizational, time management, and multi-tasking skills
- Strong verbal communication
- Excellent written communication
- Ability to work in a team environment
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eShipping, LLC Kansas City, United StatesJob Description · Job DescriptioneShipping is adding a Client Care Specialist to our team in Kansas City The ideal candidate will:Possess a love of human interaction, both with customers and teammates. · Come equipped with prior customer-facing experience using the skills of emp ...
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Care Team Solutions Bloomington, IN, United StatesCare Team Solutions is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Bloomington, Indiana. · Job Description & Requirements · Specialty: ICU - Intensive Care Unit · Discipline: RN · Start Date: 06/25/2024 · Duration: 13 weeks · 36 hours per week ...
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Travel Nurse RN
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Care Team Solutions Bloomington, IN, United StatesCare Team Solutions is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Bloomington, Indiana. · Job Description & Requirements · Specialty: PCU - Progressive Care Unit · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 48 hours per week · ...
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Travel Nurse RN
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Care Team Solutions Bloomington, IN, United StatesCare Team Solutions is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Bloomington, Indiana. · Job Description & Requirements · Specialty: PCU - Progressive Care Unit · Discipline: RN · Start Date: 06/25/2024 · Duration: 13 weeks · 48 hours per w ...
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Travel Nurse RN
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Travel Nurse RN
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Account Servicing Rep - Kansas City, United States - UGA Finance
2 weeks ago
Description
Job Description
Job DescriptionDescription:UGA Finance is a growing financial technology company that offers consumers credit options at the point of sale. We are a leader in providing financing and servicing for unsecured lending in key verticals, including Education, Medical, Membership and Consumer Goods.
Our new, state-of-the-art building in downtown Parkville offers an engaging work environment, employee amenities, and growth opportunities for our company.
The Account Servicing Representative will handle all aspects of inbound and outbound customer calls professionally and efficiently to resolve customer concerns and verify consumer information.
UGA Finance provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
