Sportsbook Supervisor-Full Time - Council Bluffs, United States - William Hill Sportsbook

William Hill Sportsbook Council Bluffs, United States

4 days ago

Full time

Description

WELCOME TO THE EMPIRE Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America.

We share a passion for sports and are industry leaders providing best-in-class service for all our customers.

BEHOLD Caesars Sportsbook, America's leading sports book provider, has an immediate opening for a Sportsbook Supervisor at its Horseshoe Council Bluffs Casino Sportsbook in Council Bluffs, Iowa.

Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.

Reporting to the District Manager, you will be face of our retail operation.

By providing a high level of customer service to both regulars and "novice bettors", you will ensure everyone is made to feel welcome at our sports book(s).

As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

Why Join the Team:

Full-time employees eligible for benefits after waiting period (medical, dental, vision, etc.)
Flexible scheduling (nights, weekends, mornings, holidays, etc.)
Advancement opportunities - come grow a career with us

What You Will Do:

Provide a top tier level of customer service that encourages customers to come back repeatedly
Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
Become familiar with our betting options and be able to strike up conversations with customers regarding those options
Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
Be a positive team member and work collaboratively with other team members and your leadership team
Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards
Other duties as assigned

What You Will Need:

Must have basic computer knowledge (Email, MS Excel, internet, etc.)
Show me the money Must have a minimum of 1 years of cash handling experience in a work setting
H.S. Diploma, GED, or equivalent preferred
21+ years of age or older
Successfully pass a drug screen and background check
Able to obtain a gaming license from the Iowa Racing and Gaming Commission and other jurisdictions where deemed necessary
High level of customer service
Ability to work a flexible schedule: nights, weekends, and some holidays is preferred
Present yourself in a professional manner
Strong communication skills, both written and verbal
Ability to do simple math
Understanding and a responsibility to adhere to all compliance requirements set for by the company and Gaming Commission

Physical Requirements:

Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs.
Must be able write for extended periods of time
Must be able to twist, bend or reach with no significant boundaries
This position may be exposed to a smoke-filled environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.

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