Health IT Technician - Fishersville

Augusta Health IT has several paid employment opportunities for students as Health IT Technicians available to support our upcoming Expanse Go Live. Learn practical skills in a high demand field while going to school. Positions have flexible hours (20–30 per week as needed) suppo ...

Job description

Augusta Health IT has several paid employment opportunities for students as Health IT Technicians available to support our upcoming Expanse Go Live. Learn practical skills in a high demand field while going to school. Positions have flexible hours (20–30 per week as needed) supporting our patient portal, clinic operations, and a variety of other IT functions throughout the health system, including project management and go-live support. Pay starts at $19.74 per hour without benefits—no experience required 

Hours are primarily 9-5 M-F and occasional Saturdays. However, starting in March-through-June, hours are expanding due to training and support. Possible hours can be from Mon-Sat 7:00a-7:00p. Go live is June 1, 2026, and IT will be supporting 24-7. 

Whether you have chosen your career path and need experience in a related professional, healthcare, or IT position or you are still searching for that perfect fit, this position gives you vast exposure to all areas of a healthcare system—both clinical and non-clinical. You will gain experience working with the public while developing professional skills that will aid you in any future career. Former Augusta Health IT Technicians have gone on to become doctors, nurses, physicians' assistants, IT applications analysts, hospital administrators, emergency medicine technicians, service desk specialists, workstation analysts, and more.

Overview: At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia's scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

Why Join Augusta Health? We believe in taking care of the people who care for our community. That's why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being, career development, and work-life balance. Whether you're launching your career or bringing in years of experience, we provide the tools, resources, and encouragement to help empower you to reach your full potential — personally, professionally, and financially.

Explore our Benefits, current Hiring Incentives, and our Taking Care of Us initiative — which embraces Belonging, Respect, Inclusion, Diversity, Growth, and Equity (B.R.I.D.G.E.) — to see how we invest in our team members and culture.

Total Rewards & Benefits (may vary by position):

• Retirement savings plans and financial wellness support programs.
• Access to onsite childcare.
• Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy.
• Competitive pay with shift/weekend differentials.
• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets).
  
  

Full details are available on our Benefits Page.

Job Summary: Clinical Application Technicians are entry-level members of the Information Technology (IT) team working to support a variety of IT functions that encourage their skill development and exposes them to a variety of healthcare settings and technologies. Working both independently and as a member of larger teams, Health IT Technicians work in our clinics, support our patients using the patient portal, work alongside our technology teams to install and maintain IT equipment, provide training and end-user support to clinicians, and assist with major IT initiatives such as project go-lives and system upgrades.

Throughout their work, Clinical Application Technicians are trained on standard IT and health system policies and procedures, developing marketable skills in both IT and healthcare. These skills prepare Clinical Application Technicians for full-time employment in IT and healthcare roles. More senior members of the IT team will provide on-the-job training and coaching for entry-level candidates; no prior experience is required.

This is a PRN ("as needed") position that features a flexible schedule with approximately 20–30 hours per week. Hours fluctuate based on the needs of the organization. Schedules are coordinated by the Health IT Technician Coordinator with the Clinical Application Technician so that hours, days, and times 
worked are agreed on in advance.

In line with the Augusta Way, this position provides in-person support to providers and staff on site at our Fishersville campus and across our clinics in the Staunton, Augusta, Waynesboro area. The option to work remotely for a portion of the week is possible after six months with manager approval.

Essential Job Duties:

• Assists IT team members with daily operational work, completing tasks for the applications, telecom, workstation, access, engineering, and service desk teams.
• Provides at-the-elbow support to clinicians during and following a go-live (technology implementation / new product launch).
• Assists clinic operational staff with patient check-in, scheduling, and appointment arrival.
• Provides patient and community support for Augusta Health's online patient portal MyAugusta Chart.
• Supports Augusta Health end-users with a variety of technical questions and training needs for both clinical and business systems.
• Participates in IT continuous improvement activities.
• Conducts self in a manner that always represents Augusta Health's core values.
• Adheres to all Augusta Health Policies and Procedures and actively promotes continuous improvement and its activities and services to others.
• Performs all other duties as assigned.
• Supports the mission, vision, values and strategic goals of Augusta Health.
  
  

Required Qualifications:

• Education: High School Diploma or equivalent.
• Eligibility to work in the United States and meet Virginia state employment requirements.
  
  

Preferred Qualifications:

• Experience:
  • Previous healthcare experience is preferred.
  • A working knowledge of Microsoft Office products is beneficial.
  • An understanding of collaboration tools (e.g., Microsoft Teams) and how to access, revise, and share documents and communicate via messaging with team members is beneficial.
• Prior experience in a hospital, healthcare system, or related service-oriented environment.
• Familiarity with Augusta Health's systems, workflows, or organizational culture is a plus.
  
  

Competencies, Knowledge, Skills and Abilities:

• Ability to work independently and as a member of a cross-disciplinary team.
• Ability to learn technical skills quickly.
• Ability to understand and incorporate system policies and procedures into daily work.
• Ability to teach technical workflows to others.
• Ability to understand and abide by healthcare setting policies and procedures, including maintaining patient confidentiality and HIPAA compliance.
• End-user support.
• Positive interaction and interpersonal skills.
• Collaboration and teamwork.
• Caring and inclusiveness.
• Flexibility and adaptiveness to changing schedules and competing priorities.
  
  

About Augusta Health: Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center—a 255-bed facility—and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history, values, and community impact on our About Us Page.

Equal Opportunity Statement: Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.

About Augusta Health:

Exceptional care, small town hospitality
Nestled in Virginia's beautiful Shenandoah Valley, Augusta Health is among the finest nonprofit community hospitals in America.
Augusta Health opened in 1994 to continue a tradition of personalized care with small-town hospitality that began with predecessor hospitals in Staunton and Waynesboro. Today, our highly trained physicians and staff use state-of-the-art technology to provide top quality care with warmth and compassion. We offer many amenities so patients and families can be comfortable and close during difficult times. View Our Mission, Vision & Values.

If you are a resident of Augusta County, Staunton, Waynesboro, or surrounding areas, you can benefit from a variety of programs we host to promote good health.

If you are a dedicated healthcare professional, you will find exciting career opportunities at Augusta Health.

Quick Stats for 2023

Licensed for 255 beds

124 Medical/Surgical
14 Intensive Care Unit
18 Labor and Delivery
4 Pediatric
Non-traditional, Non-acute services

28 bed psychiatric unit
17 bed skilled nursing unit
8 bed rehab unit
Largest local private employer

Employees: 2,375+
Active Physicians: 225
APPs: 87
Volunteers: 290
Service Area: 200,000

AH Urgent Cares: 5

AH Practices: 49