- Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets.
- Strengthens preexisting member and collector relationships, while establishing new relationships via phone and email.
- Provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries from guests.
- Assists in phone and email outreach during Club shipments and new wine releases.
- Develops referral partners through business development activities to drive sales and awareness for the property.
- Assists in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations.
- Offers exemplary customer service at all touch points that provides customized customer support.
- Supports other team members with training on wines and process to ensure efficient and cohesive customer service.
- Supports trade hospitality events as needed, and other duties as assigned.
- 2+ years related experience preferred in sales, customer service or hospitality.
- Knowledge of wines and ability to tell the story that promotes loyalty and sales.
- Able to work a flexible schedule including weekends.
- Competency in Point of Sales systems, Microsoft Office, including Excel, Word, and Outlook.
- Outstanding ability in customer service and working with the public.
- Commitment to excellence, high standards and working effectively with a team.
- Strong organizational, problem-solving, multi-tasking and analytical skills.
- Flexibility and ability to manage changing priorities with enthusiasm.
- Must be fluent in English.
- Able to stand and walk for long periods of time and lift up to 50 pounds repeatedly.
- Health Benefits - Medical, Dental, Vision, Disability & Life insurance
- 401k with employer match
- Vacation accrual; 12 paid holidays; 72 hours for Health & Wellness
- Paid volunteer time - 16 hours per year
- Learning & Development opportunities
- Modern Health virtual mental health & coaching visits
- Wine discounts
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Estate Host- Copain Wines - Healdsburg, United States - Kendall Jackson
Description
Copain Estate HostSUMMARY:
Copain is a multi-generational, family-owned winery that produces wines with authenticity and exceptional pedigree.
We are searching for a dynamic wine sales professional possessing the ability to work in a fast-paced environment focusing on curating exceptional experiences and providing best-in-class customer service.
Applicants must be effective self-starters, confident in their ability to sell premium wine, and work in a team-oriented environment.This position is responsible for hosting tastings and providing memorable experiences for our guests, developing new relationships with clients in-person, via phone and through email outreach.
Our team respects, celebrates, and takes pride in each other's differences, we nurture a culture that embraces fairness, acceptance and belonging.
Come join our preeminent group of passionate, trusted, and respected wine industry professionalsESSENTIAL RESPONSIBILITIES:
REQUIREMENTS:
Wage Transparency:
The base pay for this role ranges from $ $28.00 per hour. Compensation will be determined by candidate experience, skills, and location.
Benefits:
We believe that diversity, equity, and inclusion drive our best innovation, enrich our employees, and connect us to our customers and global community.
We aspire to evolve in our commitment for a better future and one that is rooted for good.