Client Services Manager II - Orlando, United States - FIS Global

Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

1 - 5%

Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the role:

The Client Success Manager demonstrates deep business, industry, and knowledge to partner with clients and guides them to accelerate business value and return from their investment with their investment in FIS solutions. In this role, the Client Success Manager is responsible for relationship management across the FIS banking solutions portfolio and ensuring client value realization.

They are aligned at the various stakeholder levels, building and encouraging positive relationships to help clients progress on their journey with FIS. Client Success Managers will work directly with clients that can vary in their market segment, size, solution complexity, and life cycle, depending on the client's needs.

What you will be doing?

• Use our client success ecosystem to understand the client's goals, assess their capabilities, and provide recommendations to help the client accelerate the achievement of their business and technology objectives.
• Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship.
• Develop an understanding and knowledge of clients' FIS (products/services) and communicate the capabilities of FIS to clients.
• Be a single point of contact to build and cultivate executive-level relationships with the client.
• Partner with the FIS ecosystem to help clients work toward their goals.
• When appropriate, identify and recommend additional FIS solutions needed to drive success; partner with Sales to drive additional client value.
• Effectively networks within FIS to identify and source resources to help address client issues.
• Produce and implement comprehensive Client Success Plans showing the current state, target future state with timeline, and underlying execution plans.
• Proactively identify risks to the client achieving their stated business goals and build a risk mitigation plan.

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What you will need:

• Client Services/ Account Management recent experience in the FINTECH and/or banking industry
• Recent experience leading a team of Client Services professionals.
• Able to communicate clearly and able to articulate ideas to the team and the client alike.
• Understand technology to communicate with FIS team members/ departments and clients.
• Well organized, planning and creating ideas to improve processes and client experiences.
• Good follow through and able to identify problem areas and take charge to correct them in an efficient and cost effective manner.

Added bonus if you have:

• Broad knowledge of FIS products and related services

What we offer you:
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $71, $117,060.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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