Event & Experience Lead (Contract) - Phoenix - Kiln

    Kiln
    Kiln Phoenix

    1 hour ago

    Description

    Member Experience Lead

    The Member Experience Lead is stationed at the front desk and serves as the first point of contact for all members and guests - ensuring every arrival feels warm, polished, and personal. This is a true front desk role that anchors the day-to-day member experience. In addition to managing hospitality and physical space operations, this role curates engaging events, builds local partnerships, and supports the broader Community Team in creating a vibrant, high-touch environment throughout the Kiln location.

    NOTE: This role is full-time but offered on a 4-month temporary contract basis to cover a maternity leave.

    Goals and Objectives

    - Personifies Kiln's core values and strives to achieve our vision

    - Support the Community Team to achieve the following:

    • Create an exceptional member experience by providing warm, daily hospitality, managing quality amenities, organizing engaging events, and building a connected, collaborative community through meaningful interactions.
    • Be the warm, welcoming presence at the front desk- approachable, attentive, and kind- serving as the first point of contact for members and guests.
    • Build strong relationships with members, partners, and vendors.
    • Uphold Kiln's brand standards by ensuring all physical elements of the space are consistently maintained and presented at a high level.
    • Support the Community Team by following direction from the Community Manager and stepping in where needed to ensure smooth operations.
    • Coordinate all external bookings and reservations, ensuring meeting rooms and event spaces are properly scheduled, prepped, and set up to meet the needs of guests and members.

    Major Responsibilities

    Member Experience

    • Create a warm, welcoming atmosphere at the front desk by greeting members and guests by name, managing check-ins, and serving as the first and last point of contact during scheduled engagement hours.
    • Set up and present daily food offerings in a consistent, appealing way.
    • Provide timely, helpful responses to member inquiries and oversee communication channels like Slack and email.
    • Lead new member onboarding and orientation to ensure a smooth and engaging introduction to the community.

    Events/Member Programming Management

    • Plan and execute inclusive, on-brand community events to drive member engagement, networking, and collaboration.
    • Promote community events through newsletters, posters, and Slack.
    • Coordinate food and beverage for events within approved budgets and in line with Kiln's brand.
    • Gather feedback from the member community to ensure events are aligned with their interests and provide a valuable experience.
    • Maintain and update multiple event calendars (internal and public-facing).
    • Secure local partnerships, workshop hosts, and sponsors.
    • Manage non-member room booking inquiries, confirm reservations, and prepare spaces accordingly.

    Membership Management

    • Maintain a strong understanding of Kiln's membership offerings, amenities, and value propositions to effectively communicate our services and support tours and membership inquiries.
    • Identify, address, trouble-shoot and resolve all member-related issues to ensure a frictionless member experience

    Operations/Facilities Management

    • Maintain lounge, meeting, and breakout areas to ensure a clean, comfortable, and welcoming environment for members and guests.
    • Open and close the site daily, ensuring all areas are secure and operational. Conduct thorough site walkthroughs, promptly addressing any issues or escalating them to the appropriate department for resolution.
    • Act as the liaison with the cleaning company to ensure the building is always clean and well-maintained.
    • Serve as the main point of contact for members regarding facilities and maintenance concerns, troubleshooting, and resolving issues as needed.
    • Procure and purchase food, beverage, and other supplies as needed for the space, ensuring an exceptional member experience while staying within budget and controlling costs. Submit receipts and manage related documentation for accurate expense reporting.
    • Manage and restock the on-site marketplace, ensuring it is always stocked with enticing options for members, with inventory maintained and orders placed as needed.

    Ideal Experience and Skills

    • College graduate with a four-year degree preferred, but not required
    • Customer service and hospitality experience required
    • Must have strong verbal and written communication skills
    • Exceptional organizational, multitasking, and problem solving skills
    • Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
    • Passion for entrepreneurial communities
    • Passion and understanding for Kiln's mission and values
    • Proficient in basic computer skills
    • Proficiency in Canva is a plus
  • Work in company

    Member Experience Lead

    Only for registered members

    The Member Experience Lead is stationed at the front desk and serves as the first point of contact for all members and guests—ensuring every arrival feels warm, polished, and personal. This is a true front desk role that anchors the day-to-day member experience. · Create a warm, ...

    Phoenix TEMPORARY

    1 month ago

  • Work in company

    Guest Experience Lead

    Only for registered members

    Flexible scheduling with a side of always feeling valued. A job at McDonald's offers a job combo that fits YOU. · We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agenc ...

    Phoenix

    3 weeks ago

  • Work in company

    Guest Experience Lead

    Only for registered members

    This job is with lululemon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. · Requirements · Description & Requirements · Who We Are · lululemon is an innovative performan ...

    Phoenix, AZ

    1 week ago

  • Work in company

    Lead User Experience

    Only for registered members

    · Company Description · Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collaber ...

    Phoenix, AZ

    1 week ago

  • Work in company

    Guest Experience Lead

    Only for registered members

    A job at McDonald's offers flexible scheduling and perks such as competitive pay between $15.75 per hour , employee discounts and free meals. · ...

    Phoenix, AZ

    3 weeks ago

  • Work in company

    Customer Experience Team Lead

    Only for registered members

    We re-defining e-commerce by blending community shopping entertainment into a community just for you As a remote co-located team we re inspired by innovation anchored in our values With hubs in the US UK Germany Ireland Poland and Australia were building the future of online mark ...

    Phoenix $90,000 - $100,000 (USD)

    2 weeks ago

  • Work in company

    Customer Experience Team Lead

    Only for registered members

    We re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we're inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, · and Poland, · We're building the future o ...

    Phoenix

    2 months ago

  • Work in company

    Customer Experience Team Lead

    Only for registered members

    We're looking for bold forward-thinking problem solvers across all functional areas to join the Future of Commerce with WhatnotWe're re-defining e-commerce by blending community shopping and entertainment into a community just for you.As one of the fastest growing marketplaces we ...

    Phoenix $90,000 - $100,000 (USD)

    1 month ago

  • Work in company

    Customer Experience Team Lead

    Only for registered members

    Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. · ...

    Phoenix $90,000 - $100,000 (USD) Full time

    2 weeks ago

  • Work in company

    Event & Experience Lead (Contract)

    Only for registered members

    About Kiln: · Kiln is a flex-office and lifestyle brand that strives to deliver an exceptional experience, elevating the performance and lifestyle of our members through an ecosystem of people, products, places, and spaces. · Kiln launched in 2018 with our first locations in Sal ...

    Phoenix, Arizona, , United States

    1 week ago

  • Work in company

    Customer Experience Team Lead

    Only for registered members

    Join the Future of Commerce with Whatnot · Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We're re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a ...

    Phoenix, AZ

    4 days ago

  • Work in company

    Customer Experience Team Lead

    Only for registered members

    Join the Future of Commerce with Whatnot · Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We're re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a ...

    Phoenix, AZ

    1 week ago

  • Work in company Remote job

    Customer Experience Team Lead

    Only for registered members

    * Join the Future of Commerce with Whatnot* · Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We're re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. A ...

    Phoenix, AZ

    1 week ago

  • Work in company

    Customer Experience Team Lead

    Only for registered members

    Join the Future of Commerce with Whatnot · Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We're re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a ...

    Phoenix, AZ

    4 days ago

  • Work in company

    Events & Experience Lead

    Only for registered members

    Events & Experience Lead · This is a full-time, in-person position. Contractors and event planning organizations are not encouraged to apply. This role requires work to be performed in two locations: Phoenix and North Scottsdale. · About the company: · Facings of America, founded ...

    Phoenix, AZ

    2 days ago

  • Work in company

    Member Experience Lead

    Only for registered members

    The Member Experience Lead is stationed at the front desk and serves as the first point of contact for all members and guests—ensuring every arrival feels warm, polished, and personal. · Create a warm, welcoming atmosphere at the front desk by greeting members and guests by name ...

    Phoenix, AZ

    1 month ago

  • Work in company

    Mainframe Lead Developer with Strong BAI2 experience

    Only for registered members

    Mainframe Lead Developer with Strong BAI2 experience. · Hands on development - COBOL, CICS, VSAM, JCL, · EndevorBanking experience ideally Cash Management. · ...

    Phoenix

    1 month ago

  • Work in company

    Guest Experience Lead

    Only for registered members

    The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest. · ...

    Phoenix, AZ

    1 month ago

  • Work in company

    Class Experience Lead

    Only for registered members

    Position Summary · The Class Experience Lead supports the member experience of all Life Time classes; studio, cycle, yoga and small group. They will have knowledge of all class experiences, partnering with the Concierge Manager to supporting members in finding the right class and ...

    Tempe Part time

    2 days ago

  • Work in company

    Guest Experience Lead (GEL) 35362

    Only for registered members

    + Create feel-good moments every day with customers by greeting them and communicating while ordering. · + Offer help with using the ordering kiosks. · + Assist those in need of extra hands. · + Check with customers to ensure they are satisfied or if they need anything else. ...

    Phoenix, AZ

    1 month ago

  • Work in company

    Guest Experience Lead

    Only for registered members

    The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. · Bring the lululemon guest experience framework to life, · leading from the floor to establish an exceptional and inclusive guest experience. · Continuously assess the level o ...

    Glendale, AZ

    1 month ago

Jobs
>
Phoenix