- Integrity: we always do the right thing.
- Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
- Selflessness: more than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships: we are a professional services company; people do business with people they like.
- Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting staying the same. At RealManage, we are always getting better.
- Education equivalent to a 2 Year Associates Degree, or equivalent in related work experience.
- Excellent communication skills, both written and verbal
- Positive, customer friendly and helpful demeanor
- Previous experience assisting with customer billing and account issues a plus
- Previous experience providing basic technology help desk support a plus
- Bilingual language skills is a plus
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 9 paid Holidays
Customer Service Representative - Plano, United States - RealManage
Description
Overview:
How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.
Company Overview:
RealManage is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.
As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.
RealManage is a values-based company with the following values as our guiding principles:
The Customer Service Representative (CSR) primarily services inbound phone calls, emails, and on-line chat requests to service community homeowners in answering account related questions, making payments and providing information about their community. In addition, the CSR services title / property closing agents, community vendors as well as interfacing with management company staff with community related business. The CSRs are expected to provide quality customer service, demonstrate a positive "can-do" attitude, and effectively troubleshoot and resolve common issues.
This position is NOT remote.
Our Customer Service Center operates from 7:30am - 7:00pm,Monday-Friday , which allows for flexible work hours. RealManage provides a 2-week training program consisting of a week of classroom training and a week of on-the-floor training.
Qualifications:The qualifications for a Customer Service Representative include the following:
Pay and Benefits:
$ 16.50 / Hour
Benefits include: