Assistant Starbucks Manager - Colleyville, TX, United States
2 days ago
Job description
DescriptionDuties and Responsibilities Customer Service & Sales Support
- Maintains an enthusiastic atmosphere focused on fast and friendly customer service.
- Assists customers with product suggestions, special orders, and food preparation recommendations.
- Engages in suggestive selling through telephone, in‑store intercom, and face‑to‑face interactions.
- Answers incoming calls promptly, resolves customer concerns, and escalates to the Store Director when necessary.
- Oversees and assists with preparation, brewing, and serving of all food and beverage items.
- Implements proper and efficient preparation, brewing, packaging, and product handling techniques.
- Brews coffee and tea according to company standards.
- Operates and maintains all department equipment, including:
- Coffee grinders, coffee machines, espresso machines
- Blenders, ovens (conventional & microwave)
- Food prep utensils, printers, pallet jacks
- Prepares hot and cold beverages, food items, and specialty drinks to established specifications.
- Operates electronic cash register accurately.
- Totals customer purchases, accepts payment, and makes correct change.
- Maintains strong knowledge of coffee bar layout and workflow procedures.
- Maintains cleanliness, sanitation, and visual appeal of the Starbucks area, equipment, workspaces, and displays.
- Ensures proper temperatures are maintained during preparation, display, and storage.
- Ensures department meets all safety, sanitation, and compliance requirements.
- Schedules, supervises, directs, and trains department employees to ensure adequate coverage and service levels.
- Trains employees on store policies, sales processes, and record‑keeping requirements.
- Identifies high‑potential employees for advancement and provides ongoing coaching.
- Monitors employee productivity and evaluates performance.
- Plans daily department operations and monitors production processes using company standards and profitability expectations.
- Prepares sales and inventory reports; assists with physical inventory every four weeks.
- Understands and performs all opening and closing procedures.
- Controls inventory levels to ensure product quantity, quality, and freshness.
- Stocks and rotates product, maintains and organizes the cooler, and removes outdated or spoiled items.
- Ensures accurate code dating for all products within the department.
- Builds and maintains seasonal and promotional displays.
- May operate and maintain salad bar, wing bar, or burger bar where applicable.
- Performs receiving duties including breaking down loads, verifying invoices, inspecting quality, reporting shortages, stocking, and rotating product.
- Follows required temperature, storage, and packaging guidelines.
- Processes administrative paperwork and maintains accurate department records.
- Complies with retail labeling laws, federal/state regulations, company policies, and code‑dating standards.
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