Customer Service Manager - Wilmington, North Carolina, United States

Only for registered members Wilmington, North Carolina, United States

3 hours ago

Default job background
$65,000 - $105,000 (USD) per year *
* This salary range is an estimation made by beBee
Job description · Mosquito & Pest Authority is seeking a highly organized Customer Service Manager - Operations (Hybrid) to support customer service, sales coordination, and day-to-day office operations for our Wilmington, NC market. · This role is ideal for someone who enjoys wo ...
Job description

Job description

Mosquito & Pest Authority is seeking a highly organized Customer Service Manager - Operations (Hybrid) to support customer service, sales coordination, and day-to-day office operations for our Wilmington, NC market.

This role is ideal for someone who enjoys working cross-functionally with a team, balancing customer care with operational responsibility, and staying hands-on in a fast-paced environment.

What You'll Do

  • Support and coordinate customer service operations for the Wilmington location

  • Handle routing, scheduling, and daily logistics

  • Manage accounts receivable, invoicing, and billing accuracy

  • Support customer retention and service recommendations when appropriate

  • Coordinate local marketing initiatives and attend community events as needed

  • Monitor customer feedback and help implement service improvements

  • Respond to customer inquiries via phone, email, and text

  • Assist with HR and administrative tasks as assigned

Why Join Us

  • Hybrid work environment (local presence required)

  • Paid training and structured onboarding

  • Competitive salary (listed in posting)

  • Retirement plans and work/life balance focus

  • Supportive, collaborative team culture

Mosquito & Pest Authority is part of Main Line Brands, a growing organization recognized as a leader in the home services industry.

Job requirements

  • Must live in or near Wilmington, NC

  • Customer service experience with a sales-focused mindset

  • Strong organization, attention to detail, and time management

  • Confident communicator (phone, email, text)

  • Professional communicator with a customer-first approach

  • Ability to multitask and stay calm under pressure

  • Experience with routing, scheduling, or logistics is a plus

Hybrid
  • Wilmington, North Carolina, United States
$35,000 - $40,000 per year Service

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