- Actively support an environment of teamwork, cooperation, performance excellence, and personal success.
- Conduct daily walkthroughs to ensure clean and organized office, while proactively calling out areas of opportunity.
- Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.
- Identify opportunities for improved operation and service excellence, making recommendations for conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times and the provision of a safe workplace.
- Schedule and manage repairs and maintenance, minor works and other work requests, tracking to completion.
- Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
- Assist in the procurement of vendors and services as required.
- Ability to work independently with little supervision and effectively deal with stressful situations, while having a collaborative approach within the team environment.
- Other duties that may include but are not limited to: guest support, equipment maintenance, management of building access requests, safety and security support.
- Update and maintain accurate records and official documentation for the buildings. Other activities to support JLL and/or operations, including, but not limited to: small moves/reconfigurations, events, reception and building operations.
- Maintain and propose emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safety.
- Coordinate site operations in accordance with all agreed policies, procedures and contract scope.
- Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
- Deliver an exceptional quality of service, as reflected by client feedback.
- Coordinate site operations in accordance with all agreed policies, procedures and contract scope
- Superior customer service skills with the ability to maintain professional at all times.
- Experience in managing work order systems with high volume of tickets and defined KPIs.
- Prior experience in facilities, property management, studio operations, hospitality or related field preferred.
- Self-motivation; be confident, energetic with the ability to pivot when necessary.
- Proficient in MS Office Suite, and possess strong written, verbal and interpersonal skills. Comfortable with heavy administrative tasks.
- Excellent communication, organization and problem-solving skills.
- Productive time management and the ability to prioritize projects and last-minute requests.
- Superior customer service skills with the ability to maintain professional at all times.
- Comfortable with ambiguity and adapting to a quickly moving and ever-evolving work environment.
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Flexible and Remote Work Arrangements may be available
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Workplace Host - Niagara Falls, United States - JLL
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves –
The Workplace Host will provide support to the Facility Manager with operational activities in maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, occupancy services and proactively develop and maintain client relationships ensuring that expected service levels are achieved.
Your day to day:
Service Delivery
Client Relationship Management:
Sound like you? To apply you need:
Estimated compensation for this position is:
45,000.00 – 55,000.00 USD per yearLocation:
On-site –Niagara Falls, NYIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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