IT Help Desk Technician - Juneau, AK
1 month ago

Job summary
This is a challenging fast-paced and rewarding job which entails extensive work with new technology computer systems and the staff that use them. Immediate careful attention and multi-tasking is required. Projects and service requests must be completed in a timely manner.Responsibilities
- Manage departmental work requests by answering initial inquiries and logging them into the customer support software/online ticketing system.
- Answer end-user questions with the assistance of IT staff technical manuals external technical help and internal databases.
Job description
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