Product Support Specialist - Northfield, IL
21 hours ago
Job description
Job Summary
Provide in depth knowledge and support to various internal product and sales teams.
Responsibilities
Job Description
- Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group.
- Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses.
- Accurately cross-reference and/or research external brands to identify corresponding Medline products.
- Identify and report training deficiencies to Product Manager or Senior Product Support Specialist. Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items.
- Report product issues/concerns.
- Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items.
- Provide administrative support and respond to sales rep questions as needed.
Required Experience
Education
- High school diploma or equivalent.
Work Experience
- At least 1 year customer service experience.
- Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Preferred Qualifications
- Bachelor's degree.
- Previous healthcare experience.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The Anticipated Salary Range For This Position
$ $33.75 Hourly
The actual salary will vary based on applicant's location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Similar jobs
This position is a contract-permanent opportunity working as an IT Support Specialist at Wiss, Janney, Elstner Associates Inc. · This individual will be part of a team that supports 750+ staff members throughout the US and internationally, · in office and in the field. ...
3 days ago
This position is a contract-permanent opportunity and is based at our corporate headquarters in Northbrook, Illinois. This individual will be part of a team that supports 750+ staff members throughout the US and internationally, in office and in the field. The Service Desk Specia ...
1 month ago
This position is a contract-permanent opportunity based at our corporate headquarters in Northbrook, Illinois. · ...
2 weeks ago
This is a full-time position providing technical support to customers. The role involves investigating and troubleshooting system issues, providing Tier II level assistance, configuring systems according to requirements, collaborating with team members on complex issues/requireme ...
1 month ago
This contract-permanent opportunity is based at our corporate headquarters in Northbrook Illinois The Service Desk Specialist responds to requests for assistance troubleshoots and resolves basic user IT issues. · ...
1 month ago
This position is a contract-permanent opportunity and is based at our corporate headquarters in Northbrook, Illinois. This individual will be part of a team that supports 750+ staff members throughout the US and internationally, in office and in the field. ...
1 month ago
The individual will provide excellent customer support, be proactive, solve problems as they arise, build and maintain business relationships by providing prompt and accurate service in order to promote customer loyalty. · Field phone calls assist with inquiries or redirect as ne ...
2 weeks ago
The IT Support Specialist - I is responsible for a wide range of IT Support to encl users for hardware, software, and peripherals. · ...
1 month ago
+ Desarrolla continuamente Oracle NetSuite para otras entidades de Forvis Mazars. + Experiencia deseada en implementación, mejoras y capacitación de ERPs. + Conocimientos en Finanzas deseados. · Requisitos · Experiencia comprobada en apoyo a equipos regionales multifuncionales (F ...
1 week ago
+The Peer Recovery Support Specialist serves as a Mental Health Technician with a unique focus on using personal lived experience to support individuals in recovery from eating disorders, substance use disorders (SUDs), trauma, and primary mental health conditions. · +Lived exper ...
1 month ago
++Provide in depth knowledge and support to various internal product and sales teams. · Please note that the job requires at least 1 year customer service experience with intermediate level skill in Microsoft Excel. · ++Work collaboratively with the Product Support team to ensure ...
1 month ago
The Payroll Support Specialist will assist with pre- and post-payroll auditing/reconciling procedures troubleshoot anomalies generate and distribute standard ad hoc payroll reports process daily department mail assist with completing employment verifications collection record kee ...
5 days ago
Provide in depth knowledge and support to various internal product and sales teams. · ...
1 month ago
This job involves providing research and analytical support to the sales force and internal departments at Medline Industries. The successful candidate will have a bachelors degree or equivalent experience in a related field and excellent customer service skills. · Precisely cros ...
3 weeks ago
Provide in depth knowledge and support to various internal product and sales teams. · ...
1 month ago
The Payroll Support Specialist will assist with pre- and post-payroll auditing/reconciling procedures and troubleshoot anomalies.Generate and distribute standard and ad hoc payroll reports as required for partner teams. · Process Daily Department Mail · ...
4 days ago
Manage the installation and maintenance of hardware and software. Test, plan and supervise the deployment of new operating system releases.Perform trouble shooting, parts replacement, system upgrades, · and basic deployments & repair on assets. · ...
1 month ago
The individual will provide excellent customer support, be proactive, solve problems as they arise. · ...
2 weeks ago
NSSRA is looking for enthusiastic, motivated and passionate candidates to make an impact in the lives of individuals with disabilities through leading quality summer day camps. · ...
2 weeks ago
+ This role involves installation and maintenance of hardware and software including personal workstations. · +Manage the installation and maintenance of hardware and software including personal workstations... · ...
1 month ago