Call Center Supervisor - London

Only for registered members London, United States

3 weeks ago

Default job background
Full time

Job summary

The Call Center Supervisor is responsible for overseeing daily call center operations, managing a team of customer service representatives and ensuring high quality customer interactions.

Responsibilities

  • Supervise, coach and support a team of call center agency to ensure performance goals are met.
  • Monitor call quality, customer interactions and agent adherence to policies and procedures.

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