- Establish goals and objectives for the department and develop plans to meet them.
- Coordinate and administer an annual budget for the service department.
- Direct and schedule all activities of the service department employees.
- Understand and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc. Complete OSHA training and ensure OSHA training completion by department employees.
- Conduct monthly meeting with service department employees.
- Monitor service technician's payroll records and establish competitive compensation plans for service department employees.
- Establish and maintain positive relationships with customers to encourage repeat and referral business.
- Serve as liaison with factory representatives. Completion of manufacturer meeting notes.
- Marketing of service department through all available channels.
- Provide accurate estimates and explain those estimates to customers regarding costs and time required for repairs and maintenance.
- Follow up with customers on unsold repairs.
- Keep abreast of new equipment tools and systems available and recommend purchases. Monitor the location and care of shop tools.
- Perform quality checks on completed repairs.
- Establish and maintain paper service history files (customer, warranty and internal) by VIN on all work performed.
- Ensure that work areas and customer waiting areas are clean and comfortable.
- Control the performance of the department through comeback reports, warranty reports, monthly forecasts, etc.
- Collect accounts receivable for service work.
- Follow up with parts department on part orders to ensure parts availability.
- Maintain and safeguard company assets (i.e. vehicles and equipment).
- Follow policies and procedures as set forth in the Personnel Policy Manual and other corporate policies.
- Any other duties as assigned.
- Five years of automotive in auto repair facility.
- Two years in a dealership setting
- Import experience preferred
- Dealer Track experience preferred, but not required
- Excellent communication and customer service skills with strong focus on CSI
- Strong computer & phone skills (Internet, MS Outlook, CRM)
- Current, valid driver's license, and clean MVR
- Medical, Dental, Vision, Life Insurance
- 401k
- Paid Holidays
- Weekly Paychecks
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Volkswagen Service Manager - Morgantown, United States - Martin Automotive Group
Description
Job Description
Job DescriptionMartin Automotive Group is seeking a Service Manager to join our team at our Volkswagen location. We are a world class dealer group that employs over 400 service and sales professionals. Our company thrives on the goal of professional growth through customer and employee satisfaction.
Responsibilities:
Requirements
Benefits
