Scrum Master - Dorchester, United States - Insight Global

    Insight Global
    Insight Global Dorchester, United States

    1 month ago

    Insight Global background
    Description
    A large retail & commercial bank is looking for two Scrum Masters to join their team in Mexico. The role can be fully REMOTE or can sit onsite in their Mexico City office. The candidate must be bilingual in English/Spanish. The bank has close to $90B in assets, 9K employees and more than 2M customers along the east coast.

    In addition to providing excellent banking experiences for their customers, the bank also very involved in the community through charitable giving and philanthropy to give back to low/moderate income and underserved communities.

    The bank is currently building digital channels and expanding their cloud AWS journey.

    The team in Mexico is responsible for supporting their API platform for Level 2 and 3 support as an escalation, so these Scrum Masters will be working with those teams.


    It is imperative that these candidates can roll up their sleeves and work in a very fast paced environment. Our environment functions like smaller shops because we have a lot of ambiguity and work really fast. Every day is different for us. Our Scrum Masters are in it with our tech leads; we do daily standups (not many ceremonies). This is not a pure scrum role at all. We need folks who know scrum work but also do different stuff every day.

    The Technical Project Manager/Scrum Master is responsible for collaborating with their respective Product Manager and Technical Lead to design and deliver the vision and customer experience for the Bank's Digital customers.


    This particular role will be responsible for the delivery of Security related features and capabilities for the Online and Mobile channels.


    This technical Project Manager/Scrum Master role is responsible for understanding, influencing and enabling the business strategy by deploying the relevant digital technologies.

    The role is accountable as the single point of contact for their Digital workstream, with specific focus on Mobile and Online capabilities across Sales and Service.

    Delivering and maintaining capabilities to enhance customer experience and satisfaction is key.


    The role requires partnership between the business leadership team, local Technology teams, corporate development teams and vendors (for product integrations).

    The Project Manager will drive delivery, decision making and navigate risks and issues.

    The successful candidate will be a highly motivated, responsive and results orientated individual with technical skills, relationship development, communication skills, strong project, financial and management experience.


    • Prepares and implements project plans to manage the lifecycle and operational aspects of projects (i.e., resources, scope, schedule, cost, assumptions and dependencies).
    • Manages work streams, prepares status reports and interfaces with stakeholders to ensure strategy and execution are aligned with defined objectives.
    • Coordinates and communicates the activities of project personnel with relevant stakeholders to ensure progress within time and budget constraints.
    • Considered a subject matter expert providing guidance to the most complex issues on their project.
    • The incumbent secures, leads, motivates and inspires the internal & external resources required to deliver the program, and is responsible for adhering to the program governance (e.g. sponsors, approvers, stakeholders).
    • Leads status meetings/daily stand ups/working sessions related to the Project, tracks actions and follow up items
    • Leverages project management tools such as MS Project and Jira
    Responsibilities


    • Leads and contributes to the development of project definition and scope with applicable stakeholders
    • Proficient with project and portfolio management tools (i.e. Jira, Figma, Excel, MS Project, PowerPoint, etc.)
    • Acts as key escalation point for risks and issues
    • Motivates functional process team working on projects within a matrix reporting structure
    • Manages process and project management deliverables for all assigned projects from initiation through closure, including intake activities.
    • Develops, analyzes and oversees project quality assurance and resource allocation.
    • Enhances program and project management capabilities and operational oversight. Develops, edits and executes project plans to manage the lifecycle and operational aspects of projects.
    • Ability to influence others at an operational level regarding new concepts, practices and approaches
    • Recognized as a subject matter expert in the area of project management
    • Managing multi-year projects with cross-enterprise interdependencies.
    • Ability to engage the support and resources of others to achieve project goals and objectives; influencing without authority
    • Ability to enable individuals to work effectively as they plan, implement, and experience change
    • Excellent communication, problem-solving and decision making skills with the ability to effectively communicate with all levels in the organization
    • Ability to research, interpret, and incorporate industry and other best practices into project management processes
    • Demonstrated ability to build strong collaborative business and technology relationships; recognizes organizational limitations and uses corporate culture and resources to eliminate barriers when possible.
    • Ability to research, interpret, and incorporate industry and other best practices into project management processes
    • Ability to understand, apply, and articulate industry project management principles, theories, and concepts
    • Ability to identify risks and manage them, escalation when necessary
    • Ability to think both tactically and strategically moving through both fluidly
    • Ability to analyze project data, metrics and financials, making data-driven analytical decisions
    • Proven experience prioritizing, budgeting, estimating, project implementation


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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    Required Skills & Experience
    -5+ years of experience as a Scrum Master / Project Manager
    -experience working with extremely large, cross-functional teams
    -technical project management

    • Experience guiding team in agile best practices and resolving impediments
    Nice to Have Skills & Experience

    • Financial Services or digital channels background
    • Start up background
    • Certified Scrum Master (CSM)

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.