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Mattoon

    Customer Advocate I - Mattoon, United States - Health Care Service Corporation

    Health Care Service Corporation
    Health Care Service Corporation Mattoon, United States

    3 days ago

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    Description

    At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

    Come join us and be part of a purpose driven company who is invested in your future

    Job Summary

    Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

    JOB REQUIREMENTS:

    • High school diploma OR GED.
    • 6 months customer service experience OR 6 months experience in an office environment.
    • Data entry and/or typing experience.
    • Interpersonal, verbal and written communication skills.
    • Analytical and organizational skills and independent decision making skills.
    • Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
    PREFERRED JOB REQUIREMENTS:
    • 9 months customer service experience.
    • Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
    • Knowledge of medical terminology and anatomy.
    • Proven ability to learn quickly and adapt to change.
    • Referral preference given to applicants able to take and meet testing criteria.
    Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process

    HCSC Employment Statement:

    HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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