Systems Administrator II - Miamisburg, United States - Kettering Health

Description

Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life.

Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Department Overview

Following the Information Systems Framework, the Systems Administrator II works as part of a collaborativeInfrastructure team to configure, manage and support infrastructure platform technologies with a focus onmaintaining system integrity and security for business operations as well as implementing system enhancementswith the goal of maximizing value for business stakeholders.

And performs other duties as assigned.


Responsibilities & RequirementsESSENTIAL FUNCTIONS:
Provide prompt support to customer issues, identifying the root cause and developing creative solutions tocorrect problems. Document all fixes and communicate the resolution of issues to affected users.

• Escalate issues to subject matter expert team members, consult vendor support on escalated issues andcollaborate with other IS teams to resolve as needed. Implement configuration changes to resolveidentified problems.
• Be consulted as subject matter expert on alerts and trends to help team maintain optimal systemperformance of assigned systems.
• Work with junior members of the team to monitor functionality, perform preventative maintenance,troubleshoot, and tune system configurations using industry best practice.
• Evaluate and develop system changes that improve the workflow and productivity of customer processes.

Continually review, recommend, and implement process improvement ideas for assigned systems.

• Collaborate closely with IS stakeholders, business stakeholders, architects, and vendors on performance ofassigned technologies and requirements for new projects and technology strategies.
• Participates or lead through upgrades and team specific projects to develop and deploy new technologies.
• Works in conjunction with Sr. team members and Information Security team to establish governance oftechnology and maintains appropriate policies and levels of security for Kettering Health InfrastructurePlatforms
• Develop and maintain system support documentation and technical specifications of assigned technologiesincorporating current standards and procedures.
• Participate in the on-call schedule to provide systems administration support during off hours.
• Participate in designing, writing and maintaining scripts to automate repetitive and redundant manualprocesses and to streamline other processes.
• Participate in educating divisional/business customers and team members as needed through the followingmethods:o Conduct pair programming events to train otherso Facilitate knowledge sharing sessions
• Identify self-training opportunities and/or conferences that align with yearly goals
• Perform systems administration I duties as required

Preferred QualificationsPreferred experience in Epic Client Systems Administration with a focus on supporting Epic client deployment, Epic printing, WebBLOB and BCA services.

JOB REQUIREMENTS:

Minimum Education:
Associate degree or equivalent combination of education, certification, and experience
Minimum Work Experience:

3+ years of relevant systems support/administration experience required. Experience within healthcare organizations preferred.

Working knowledge and experience with the following:

• Network and server operating systems
• Server and database administration tasks
• Network and storage administration and related management utilities
• Remote access configuration
• Policy-based management
• Cloud administration
• Virtualization
• Working with modern APIs (REST)
• Scripting and automation (PowerShell)
• Disaster recovery protocols

Required Licenses:
Obtain applicable certifications when required or if needed be able to obtain within 1 year of hire.

Microsoft 365 Certified:
Windows Server Hybrid Administrator | Azure Administrator | ModernDesktop Administrator

• RedHat Certified Systems Administrator
• Citrix Certified Administrator (CCA)
• Epic Client Systems Administration (ECSA)

VMware Certified ProfessionalRequired Skills:
Character

• Serves with humility. Has a seek-first-to-understand mentality. Is a caring servant leader.
• Seeks wisdom. A self-starter in developing themselves. Driven by curiosity to proactively learn and innovate. Has the heart of a learner.
• Builds trust. Develops healthy, collaborative relationships.

Competencies

• Possesses excellent communication and collaboration skills with the ability to interact effectively with teams and customers.
• Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues
• Works with the defined standard processes, systems, and frameworks.
• Demonstrates flexibility, adaptability, and prioritization skills.

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