Reservations Sales Manager - Sandy, United States - Sandyblue

Description

Reservations Sales Manager

** Reservations Sales Manager**

**Competitive package, plus benefits, dependant on experience**

Great role for a 5* Reservations Sales Manager to join our, exciting team in the Algarves most exclusive area.

As a key figure in the reservations team you will manage, lead by example and develop the team and take pride and responsibility in securing sales from the initial enquiry to accurate booking.

Your role will concentrate on maximising revenue and information accuracy, along with leading and supporting the team in their daily roles to maintain our high standards.

**About the role...**

Lead by example in promoting and maintaining excellent client service when handling all enquiries

Be aware at all times the current business targets, actual, budgeted and forecasted business levels and to focus on achieving these

Motivating and supporting the team and training, developing and mentoring less experienced team members

Work with the team members to ensure every enquiry is followed up professionally to maximise sales conversion

Ensure accuracy and attention to detail throughout the team from enquiry, through to booking

Take the lead on customer service issues / guest complaints in a friendly and efficient manner, ensuring customer satisfaction and issue resolution at all times

Driving operational service, quality and efficiencies throughout the department

Monitoring team company policy adherence and quality control

Identifying process improvement opportunities

Dealing with VIP clients and client feedback in a calm and professional manner

Effectively use all computer systems and tools to ensure consistency and adherence to processes and procedures

Research and solve problems related to reservations

**About you...**

Previous managerial or supervisory role experience beneficial

Excellent leadership and motivational skills essential

Motivated sales can do attitude for a highly hands on role

Local area knowledge very useful

Fluent in English and Portuguese and highly effective oral and written communication skills

Other languages beneficial

Excellent attention to detail with effective organisational skills and exceptional interpersonal skills

Capable of prioritising, multi-tasking, and handling high volume effectively

Excellent working knowledge of Microsoft Office products including Word, Excel and Outlook

Must be standards driven and detail-orientated

Demonstrated strong sense of urgency while maintaining exemplary detail accuracy under pressure

Excellent time management skills with the ability to prioritise tasks and meet deadlines

Ability to work autonomously, independently, and utilise creative problem solving skills

Demonstrate highly professional attitude and personal presentation in all verbal and written communications

Problem solving skills and the ability to manage complaints effectively and efficiently

Previous experience of working with high profile/VIP guests