Consumer Access Specialist Lead - Riverview, United States - Texas Health Huguley FWS

Description

Job Description - Consumer Access Specialist Lead
Job Description
Consumer Access Specialist Lead

(

Job Number
:

)
Description
All the benefits and perks you need for you and your family
:

·

Paid Days Off from Day One

·

Student Loan Repayment Program

·

Career Development

·

Whole Person Wellbeing Resources

·

Mental Health Resources and Support

Our promise to you:

Joining

AdventHealth

is about being part of something bigger.

It's

about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body,

mind

and spirit.

AdventHealth

is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

together

we are even better.

Schedule
:

Full Time
Shift

:

Days
Location
:

9208 S

.

US HWY 301, Riverview,


FL
33578
The community

you'll

be caring for
:

AdventHealth

Riverview
·

AdventHealth

is expanding our medical

expertise

, innovation, and

state-of-the-art

technology to southern Hillsborough County through a brand-new hospital in Riverview, which is scheduled to open in 2024.

·

The new

AdventHealth

Riverview hospital will include 82 beds at

time

of opening with space to expand to 202 beds in the future.

·

This $250 million project in Riverview also includes a 100,000 square foot, four-story Medical Office Building that will provide community

members

convenient access to expert care.

·

AdventHealth

Riverview will offer a wide range of health care services which includes emergency, cardiovascular, digestive, urology, orthopedic and women's care.

The role

you'll

contribute:

Ensures patients are appropriately registered for all service lines.

Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required.

Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits.

Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments.

Anticipates and responds to the inquires and needs of clinical partners.

Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all.

Provides PBX (switchboard) coverage and support as needed. Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals. Monitors team performance. Carries out implementation of supervisor/manager directive.
The value

you'll

bring to the team:

·

Proactively seeks assistance to improve any responsibilities assigned to their role
·

Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience
·

Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs.

Arranges relief coverage during extended time away from assigned registration area
·

Meets and exceeds productivity standards determined by department leadership
·

Meets attendance and punctuality requirements. Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime
Qualifications
T he

expertise

and experiences

you'll

need to succeed

:

·

High School Grad or Equivalent and 1+ years experience
·

Two years of direct Patient Access experience
·

Associate's degree in Health Services or completed coursework related to Health Services
·

Certified Healthcare Access Associate

·

Certified Revenue Cycle Representative

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