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HVAC Service Manager - Charlotte - Horne HVAC Charlotte
Description
Horne Heating and Air Conditioning has proudly served the Charlotte Metro area, including parts of North and South Carolina, since 1983.
As a family-owned and operated company, we've built our reputation on honesty, opportunity, and neighborly service.With a strong focus on training, development, and employee empowerment, we're committed to helping our team grow while delivering dependable, year-round comfort to our customers.
We're looking for a driven and experienced Service Manager to lead our HVAC service department.In this leadership role, you'll oversee day-to-day operations, support and coach technicians in the field, and ensure customer satisfaction remains top priority.
You'll work closely with dispatch, manage scheduling accuracy, review performance data, and foster collaboration across departments to achieve company goals.
What You'll DoSupervise and support daily operations of the service department
Conduct in-field training and quality control with service technicians
Maintain strong customer relationships and resolve service-related issues
Collaborate with dispatch and other department leads for scheduling and workflow optimization
Review service invoices and warranty claims for accuracy and efficiency
Track and report departmental performance using CRM tools
Ensure technicians are trained in both technical and customer service skills
Drive department profitability and team performance
What We Offer
Medical, dental, vision, and life insurance
Competitive supplemental insurance plans
Paid time off, holidays, and your birthday
Company-provided laptops and monitors
401k with 3% full match and partial match on 4-5%
Professional development, including reimbursement for certifications
Annual end-of-year party
Quarterly team-building events
Quarterly incentives for achieved goals
Company vehicle
Work Hours:
Monday-Friday, 7:00am - 5:00pm, with occasional evenings and weekends as needed
Pay Scale:
Base salary of $70,000-$90,000, with performance-based incentives that provide the opportunity to earn up to $150,000 in total annual compensation.
Required Qualifications8+ years of residential HVAC experience
At least a year of proven supervisory or team management experience
Strong mechanical aptitude and problem-solving ability
Excellent written and verbal communication skills
Proficient in CRM and reporting tools
Valid driver's license with a clean driving record
Self-motivated, organized, and committed to growth
Preferred Qualifications
Experience with Service Titan software
Mechanical, electrical, or plumbing licensure in NC and/or SC
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Salary:
$ $ per year
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Service Manager
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Service Manager
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Service Manager
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Service Manager
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