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Johns Creek

    Customer Service Specialist - Johns Creek, United States - Visionaire Partners

    Visionaire Partners
    Visionaire Partners Johns Creek, United States

    4 weeks ago

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    Description

    Customer Service Specialist

    Exciting opportunity to be part of a top-notch organization.

    This is a 6-month contract position with the possibility of becoming permanent, located in Johns Creek.

    This role offers a mix of remote and in-office work. Initially, you can work from home 2 days a week, eventually increasing to 3 days.

    Working hours are from 9 am to 5 pm, Monday to Friday, totaling 37.5 hours per week.

    RESPONSIBILITIES:

    • Handle incoming phone calls, voicemails, texts, and emails efficiently
    • Address inquiries, concerns, or escalate issues as needed
    • Assist customers with requests and technical problems, ensuring proper documentation
    • Manage approximately 25 calls and 20 emails daily
    • Dedicate about 60% of the time to phone support
    • Assist with password resets and provide guidance on website usage for medical education purposes
    • Verify and maintain accurate customer records and certifications
    • Respond to inquiries from healthcare institutions and professionals regarding certifications and education documentation
    • Update customer information promptly and handle any database modifications
    • Ensure timely upload and organization of customer documents
    • Conduct follow-up communications with survey participants to address any issues or queries

    REQUIRED SKILLS:

    • Minimum 5 years of experience in customer service roles within a call center setting
    • Proficiency in managing challenging calls and providing satisfactory responses to customers
    • Strong communication skills, with a focus on active listening
    • Customer-centric approach, adept at resolving complaints effectively
    • Proficient in MS Office Suite applications and general computer operations
    • Keen attention to detail and proven track record of precision
    • Ability to handle multiple tasks and work well under pressure
    • Experience in engaging with diverse customer groups
    • Professionalism, reliability, and accountability in the workplace
    • Knowledge of policy implementation and independent decision-making abilities
    • COVID-19 vaccination is a requirement for this position (unless exempted by law)

    PREFERRED SKILLS:

    • Background in the medical or healthcare industry
    • Associates or Bachelor's Degree
    • Fluency in multiple languages
    • Experience with document scanning technologies
    • Familiarity with IVR software systems

    W2 Personnel Only; No third-party involvement or visa sponsorship available

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