- Handle incoming phone calls, voicemails, texts, and emails efficiently
- Address inquiries, concerns, or escalate issues as needed
- Assist customers with requests and technical problems, ensuring proper documentation
- Manage approximately 25 calls and 20 emails daily
- Dedicate about 60% of the time to phone support
- Assist with password resets and provide guidance on website usage for medical education purposes
- Verify and maintain accurate customer records and certifications
- Respond to inquiries from healthcare institutions and professionals regarding certifications and education documentation
- Update customer information promptly and handle any database modifications
- Ensure timely upload and organization of customer documents
- Conduct follow-up communications with survey participants to address any issues or queries
- Minimum 5 years of experience in customer service roles within a call center setting
- Proficiency in managing challenging calls and providing satisfactory responses to customers
- Strong communication skills, with a focus on active listening
- Customer-centric approach, adept at resolving complaints effectively
- Proficient in MS Office Suite applications and general computer operations
- Keen attention to detail and proven track record of precision
- Ability to handle multiple tasks and work well under pressure
- Experience in engaging with diverse customer groups
- Professionalism, reliability, and accountability in the workplace
- Knowledge of policy implementation and independent decision-making abilities
- COVID-19 vaccination is a requirement for this position (unless exempted by law)
- Background in the medical or healthcare industry
- Associates or Bachelor's Degree
- Fluency in multiple languages
- Experience with document scanning technologies
- Familiarity with IVR software systems
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Customer Service Specialist - Johns Creek, United States - Visionaire Partners
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Description
Customer Service Specialist
Exciting opportunity to be part of a top-notch organization.
This is a 6-month contract position with the possibility of becoming permanent, located in Johns Creek.
This role offers a mix of remote and in-office work. Initially, you can work from home 2 days a week, eventually increasing to 3 days.
Working hours are from 9 am to 5 pm, Monday to Friday, totaling 37.5 hours per week.
RESPONSIBILITIES:
REQUIRED SKILLS:
PREFERRED SKILLS:
W2 Personnel Only; No third-party involvement or visa sponsorship available