Lead, AI Product Management - Richmond - Humana

Description

Become a part of our caring community and help us put health first We are seeking an experienced IT Product Management Lead to lead product and service design for applied AI solutions, accelerating innovation and product development for our AI platform teams.

This role combines strategic product thinking with hands-on design expertise to create intuitive, scalable AI products and frameworks that deliver exceptional user experiences.

The ideal candidate will have a proven track record of designing enterprise AI products, driving rapid ideation and prototyping, and establishing design systems and frameworks that enable teams to build faster and more effectively.

Product Strategy & Vision Support and help execute product vision and strategy for applied AI solutions within assigned teams or products.

Translate business objectives and user needs into compelling product roadmaps and design strategiesApply and help refine product principles and user experience standards within the team. Conduct market research, competitive analysis, and user research to inform product directionDefine product success metrics, KPIs, and measurement frameworks to track user adoption and satisfaction contribute to product positioning and support go-to-market strategies.

Design & Innovation LeadershipLead product design for assigned AI applications.

including GenAI interfaces, conversational AI, and intelligent automation. Facilitate rapid ideation sessions, design sprints, and workshops to accelerate product developmentCreate high-fidelity prototypes, wireframes, and interactive mockups to communicate product vision. Design intuitive user interfaces and experiences for AI-powered tools, dashboards, and applications. Maintain and contribute to design systems, component libraries, and UI/UX patterns for AI products. Apply human-centered design principles and design thinking methodologies to solve complex problems support innovation and contribute to experimentation., A/B testing, and iterative design approachesFramework & System DesignDevelop reusable product frameworks and design patterns that accelerate platform team productivity. Contribute to design systems, guidelines, templates, and best practices for AI product development. Contribute to product playbooks and frameworks for AI use cases. Apply service design frameworks for assigned AI solution delivery. Apply information architecture standards and data visualization principles within team scope. Contribute to interaction design patterns for AI/ML experiences. Develop accessibility standards and inclusive design guidelines for AI productsUser Research & InsightsConduct user research to understand needs, behaviors, and pain points for AI product users. Conduct usability testing, user interviews, and feedback sessions to validate product designs. Create user personas, journey maps, and service blueprints for AI solutions. Analyze user behavior data and product analytics to drive design improvements. Synthesize research findings into actionable insights and design recommendations.

 Maintain feedback loops between users, product teams, and platform teamsUse your skills to make an impact

Required QualificationsExperience7+ years in product design, service design, UX/UI design, or product management rolesDemonstrated experience designing AI/ML products and platforms in enterprise environmentsProven track record of creating successful digital products from concept to launchHands-on experience building design systems, frameworks, and reusable componentsStrong background in both consumer-facing and enterprise B2B product designExperience designing conversational AI interfaces, GenAI applications, or intelligent automation toolsExperience leading design for data-driven applications and analytics platformsDesign & Product SkillsExpert-level proficiency with design tools (Figma, Sketch, Adobe Creative Suite, Miro, FigJam)Advanced proficiency in user experience (UX) design, user interface (UI) design, and interaction designStrong understanding of visual design principles, typography, color theory, and layoutExperience with design thinking, human-centered design, and service design methodologiesProficiency in prototyping tools and techniques (high-fidelity mockups, interactive prototypes, animations)Knowledge of front-end technologies (HTML, CSS, JavaScript/React) to collaborate effectively with engineersUnderstanding of accessibility standards (WCAG) and inclusive design practicesExperience with data visualization and designing for complex data sets and analyticsAI & Technical KnowledgeDeep understanding of AI/ML concepts and their implications for product designExperience with GenAI platforms (ChatGPT, Claude, Gemini) and prompt engineeringKnowledge of RAG architectures, vector databases, and retrieval systems for AI applicationsUnderstanding of conversational AI design patterns and natural language interfacesKnowledge of responsible AI principles, bias mitigation, and ethical AI designUnderstanding of API design and integration patterns for AI servicesExperience designing for uncertainty, model confidence, and AI explainabilityResearch & Strategy CapabilitiesStrong user research skills including interviews, surveys, usability testing, and ethnographic studiesExperience with quantitative and qualitative research methodologiesProduct strategy development including roadmap planning, feature prioritization, and backlog managementAbility to synthesize complex information and translate insights into actionable product requirementsExperience with agile methodologies and iterative design processesAbility to build business cases and ROI models for product investmentsPreferred QualificationsLeadership & CommunicationStrong problem-solving skills with ability to balance innovation and executionStrong storytelling and presentation skills for communicating design visionStrong collaboration skills within and across immediate teams.

Ability to give and receive constructive design feedbackAwareness of industry trends, emerging technologies, and best practices in AI product designAdditional InformationThis position follows a hybrid work style and must be performed at one of our designated IT hub locations:

Louisville, KY; Tampa, FL; Dallas, TX; Boston, MA; New York City; or Washington, D.C. To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting.

The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $151,600 - $208,400 per year This job is eligible for a bonus incentive plan.

This incentive opportunity is based upon company and/or individual performance.
Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being.

Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.

Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us Humana Inc.

(NYSE:

HUM) is committed to putting health first – for our teammates, our customers and our company.

Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.

These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.