No more applications are being accepted for this job
Product Support Specialist - Springfield, United States - Penta
Description
Position:
FT Product Support Specialist - Work From Home
[Customer Service / Remote] - Anywhere in U.S. /
Competitive salary
/ Health care benefits /
401(k) matching
/ Monthly cell phone stipend / PTO - As a Product Support Specialist you'll:
Answer user questions, troubleshoot technical issues, and guide them through product functionalities;
Gain in-depth knowledge of products through training and user interactions;
Identify user needs, pain points, and suggestions for improvement;
Work closely with product managers, engineers, and other departments to ensure a smooth user experience.