Patient Services Coordinator - Princeton, United States - RMA Network

Description

We are currently seeking a Full-Time Front Desk/ Patient Services Coordinator to join our growing team in Princeton, NJ. Scheduled work hours are: Monday - Friday, 8:30am-4:30pm with one weekend a month and rotating holidays out of our Marlton, NJ office starting at 5:30am.

This Patient Services Coordinator maintains patient satisfaction by answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff as well as greeting patients and moving them through a predetermined schedule of appointments. This position resolves problems by working in concert with members of our multi-disciplinary teams to present a positive Practice image to our patients, referring physicians, and the general public.

Responsibilities include:

• Welcome and greet patients and visitors
• Answer patient phone calls
• Maintain a professional composed demeanor
• Comfort patients by anticipating patients' anxieties; answering patients' questions
• Schedule patient appointments
• Follow physician appointment templates
• Assess schedule conflicts and problems with recommendations for solutions
• Maintain patient accounts by obtaining, recording, and updating patient demographic, financial and insurance information
• Collect co-pays and patient payments
• Work with the nurses to coordinate total patient care
• Collaborate with the Finance Department to make sure all reimbursement/insurance information has been received

Skills & Requirements:

• High School Diploma (GED) required. Associate degree preferred
• Minimum 1 year as a medical office receptionist
• Minimum 3 years customer services experience
• Excellent computer skills
• High level of listening skills
• Ability to communicate accurately and concisely
• Excellent interpersonal skills
• Aptitude to work independently and demonstrate good judgment
• Ability to work in a high standard, stressful environment
• Must be available to work weekends and overtime as needed
• Must be available to rotate to RMANJ satellite offices as needed