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- Greets on arrival and regards on departure to Guests visiting in a warm and inviting manner.
- Is able to work in a fast paced, stressful environment while being calm, collected and accurate with attention to detail.
- Adheres to all Standard Operating Procedures (SOPs).
- Greet internal and external guests in a warm tone and smile, with eye contact. Present and maintain a professional appearance and attitude.
- Work safely, with sanitation, efficiency, and with guest's loyalty in mind.
- Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over.
- Ensures and maintains cleanliness and orderliness of the host podium and ensures the dining room floor is presentable at all times.
- Maintains confidentiality and security of relevant information.
- Works with communication devices such as telephones, two-way radio, guest paging system, and both computerized and manual table management system.
- Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur.
- Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.
- Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume.
- Demonstrated ability to communicate effectively. Shows dignity, kindness, and respect to guests and Team Members.
- Other duties as assigned.
Standards Of Performance
- Maintaining interpersonal working relationship among all personnel.
- All internal and external guests must be treated in a manner to ensure complete satisfaction. Always strive to exceed our guests' expectations
- Ability to work effectively with others
- Ability to work in fast-paced environment
- Excellent oral and written communication skills.
- Willingness to work flexible hours including weekends, holidays, and nights.
Education, Tr AI Ning, And Experience
- Customer Service or Food & Beverage experience is preferred.
- Able to obtain and maintain a valid Kentucky gaming/racing license
- Experience with Open Table, preferred
#DCG Source: Hospitality Online
Host - Oliver's Chophouse and Bourbon Bar - Louisville, United States - Derby City Gaming & Hotel
