Dental Customer Experience Specialist - Livermore - MicroDental Laboratories

    MicroDental Laboratories
    MicroDental Laboratories Livermore

    12 hours ago

    Description
    Visit Our Careers Page at for more information on this position, and email to apply
    MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA.

    With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members.

    We are looking for a determined, high energy, well organized Customer Experience Specialist to join our company.

    Our Company has the following to offer:
    Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
    Flexible working hours
    Career advancement opportunities
    Investments in the latest technology
    Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

    Primary Responsibilities & Skills:
    Retain and increase orders from existing and potential customers within an assigned geographical territory
    Increase customer satisfaction-emphasis on digital support, using excellent communication and telephone skills, email and virtual communication experience, and a solutions mindset
    Collaborate with internal technical teams, external strategic partners, and service teams focused on digital adoption, retention, and growth of a territory
    Monitor, assess, and communicate with supervisor potential customer-related activities, patterns and opportunities
    Utilize channels of communication between customers and laboratories, keeping customers informed of the best options and additives for successful sales outcomes through outbound follow-up calls and emails
    Demonstrate keen awareness of territory market conditions, competitive pricing, service requirements, and customer needs assessment
    Participate in laboratory-sponsored customer engagements, study clubs, conventions, seminars
    All other duties as assigned or as otherwise required

    Qualifications:
    Excellent computer knowledge and telephone skills, digital scan review preferred
    3+ years previous experience in a dental profession preferred
    Previous experience working in a sales or telephonic sales position
    Must be a self-starter with strong initiative, assertiveness, and self-motivation with the ability to proactively identify opportunities, anticipate potential challenges, and effectively resolve customer concerns
    Ability and willingness to reasonably make decisions, receive feedback and take calculated risks
    Must possess excellent time management and organizational skills with the ability to multitask and prioritize tasks with limited supervision
    Strong relationship-building and networking skills
    Previous experience in Microsoft Office and Hubspot preferred
    Associate's, Bachelor's degree, or equivalent experience preferred
    *All new hires will be required to pass our standard employee background check*Starting hourly rate of $ $ Commission Eligibility

    MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer.

    We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.


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