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Description · JOB OVERVIEW: · The Customer Experience Specialist is the face and voice of Total Industries, serving as a champion of customer experience across multiple departments. The CX Specialist is responsible for interacting with customers via telephone, email, online chat, ...
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Dental Customer Experience Specialist - Livermore - MicroDental Laboratories
Description
Visit Our Careers Page at for more information on this position, and email to applyMicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA.
With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members.
We are looking for a determined, high energy, well organized Customer Experience Specialist to join our company.Our Company has the following to offer:
Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics
Primary Responsibilities & Skills:
Retain and increase orders from existing and potential customers within an assigned geographical territory
Increase customer satisfaction-emphasis on digital support, using excellent communication and telephone skills, email and virtual communication experience, and a solutions mindset
Collaborate with internal technical teams, external strategic partners, and service teams focused on digital adoption, retention, and growth of a territory
Monitor, assess, and communicate with supervisor potential customer-related activities, patterns and opportunities
Utilize channels of communication between customers and laboratories, keeping customers informed of the best options and additives for successful sales outcomes through outbound follow-up calls and emails
Demonstrate keen awareness of territory market conditions, competitive pricing, service requirements, and customer needs assessment
Participate in laboratory-sponsored customer engagements, study clubs, conventions, seminars
All other duties as assigned or as otherwise required
Qualifications:
Excellent computer knowledge and telephone skills, digital scan review preferred
3+ years previous experience in a dental profession preferred
Previous experience working in a sales or telephonic sales position
Must be a self-starter with strong initiative, assertiveness, and self-motivation with the ability to proactively identify opportunities, anticipate potential challenges, and effectively resolve customer concerns
Ability and willingness to reasonably make decisions, receive feedback and take calculated risks
Must possess excellent time management and organizational skills with the ability to multitask and prioritize tasks with limited supervision
Strong relationship-building and networking skills
Previous experience in Microsoft Office and Hubspot preferred
Associate's, Bachelor's degree, or equivalent experience preferred
*All new hires will be required to pass our standard employee background check*Starting hourly rate of $ $ Commission Eligibility
MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer.
We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.
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Customer Experience Specialist
Only for registered members Martinez
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Dental Customer Experience Specialist
Only for registered members Livermore
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Customer Experience Specialist I
Only for registered members Livermore, CA
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Dental Customer Experience Specialist
Only for registered members Livermore
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Learning Experience Design Specialist
Only for registered members Livermore
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Dental Customer Experience Specialist
Only for registered members Livermore, CA
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Customer Experience Specialist I
Only for registered members Livermore, CA
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Customer Experience Specialist I
Full time Only for registered members Livermore
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Customer Experience Specialist I
Only for registered members Livermore, CA
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Dental Customer Experience Specialist
Full time Only for registered members Livermore
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Dental Customer Experience Specialist
Full time Only for registered members Livermore
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Dental Customer Experience Specialist
Only for registered members Livermore, CA
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Salon Customer Experience Specialist
Only for registered members Pleasanton, CA
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Customer Experience Specialist
Only for registered members Dublin
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Guest Experience Specialist
Full time Only for registered members San Ramon
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Guest Experience Specialist
Part time Only for registered members Milpitas
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Guest Experience Specialist
Part time Only for registered members Santa Clara
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Airside Experience Specialist
Part time Only for registered members San Jose
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Guest Experience Specialist
Only for registered members Pleasant Hill, CA
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Loan Experience Specialist
Full time Only for registered members Newark
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Client Experience Specialist
Full time Only for registered members Fremont
