Service Desk Analyst I - Newport Beach
1 month ago

Job summary
Respond to end-user requests for technical assistance via phone,email or ticketing system troubleshoot and resolve basic computer application system device access and performance issues Documents track and resolves reported problems using established processes and procedures to meet service levels standards Researches troubleshoots and delivers solutions utilizing product information solution databases Advises users on preventive methods provides supporting documentation Escalates issues to appropriate teams ensure timely resolution Installs or upgrades software devices sets up user profiles resets passwords as needed Meets all response-time quality service level standards Performs other duties as assigned.Qualifications
- Responds to end-user requests for technical assistance via phone email or ticketing system
Job description
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